ラディソン ブル アクア ホテル シカゴ (シカゴ)

We loved the location and the pool outside was nice to have. The restaurant was actually really good, but the room was a bit disappointing. Had to kill a spider in the bathroom and the fridge didn’t work.

Great place to stay, and the roof garden on the 3rd floor is beautiful. Check-in was crowded, no directional lines, information. I suggest looking at improving check-in flow and adding extra agent(s) for peak times. Also, check-in area is a bit bland looking.

Everyone at the hotel was pleasant and helpful. It’s a beautiful facility, walking distance to a lot of things. My only issue was with the bed pillows, not comfy and I woke up stuffy every morning. May need new ones or I should bring my own when traveling 😏

Hotel is beautiful in excellent location. Make sure you don't get a room facing the Firefighter Station though.

I loved the hotel. It was beautiful, the decor was great, the amenities were great, but the service was awful!!!! The only nice people were the women in the lobby in the afternoon, one busser from the restaurant, a young man who was a bag checker, and the woman at the front desk when I checked out. Everyone else was irritated and rude. We tried having a drink or food at the restaurant and no one wanted to attend us. No thank yous, no smiles, nothing! I understand it was Lollapalooza weekend but if I’m being courteous so should you!