A very disappointed family. We paid £390 for one night. I appreciate dynamic pricing and supply & demand, but I also believe there is a ceiling to reasonable room rates. This hotel charges what it can get away with, without concern for value. We had a basic at best room. There were better rooms available, some even had the luxury of air conditioning, but at additional cost. I couldn’t justify £460. Nor should they. You should not charge whatever people are willing to pay, if the facilities can’t match the premium. I would not recommend this hotel to anyone.
Our evening meal was awful. Fortunately, the restaurant manager was switched on and recognised the awful quality.
I am lucky enough to travel globally with work and never leave reviews. I felt compelled on this occasion to earn others. Please, do not part with your money.
luke
1 泊の家族旅行
10/10
G
1 泊の出張
10/10
Lovely setting, central to what we wanted to do.
Clean, beautiful setting
Mary
3 泊旅行
10/10
Tony
1 泊旅行
4/10
Could not book the restaurant on check in . The key didn't work. No ac on the hottest day of the year so we had to run the noisy fan all night, so no sleep. The fan lead was to short so no benefit at all from using it. The room stunk of cigarette smoke on entry and there were cigarette butts all over the balcony floor,which I had to clean up. I complained to the manager,he said he would investigate I gave him my email address,but he never contacted me. Standards are dropping and I would never go back. The hotel is so big it feels impersonal. The drunken golfing fraternity in the bar and the language was not to my liking. Glad when I left.
Roy
1 泊旅行
6/10
Stephen
1 泊の出張
4/10
Andrew
2 泊旅行
10/10
Josh
1 泊旅行
8/10
Jacqueline
2 泊旅行
8/10
Stayed one night for a family wedding. Mixed experience. Overall a lovely hotel and pleasant staff. But they desperately need air con in the bedrooms. Stayed in a deluxe family room. Whilst I appreciate it was extremely warm weather just one fan in a large family room cannot compensate for not having air con. The windows don’t open far due to being on first floor so next to useless especially with the thick blackout curtains closed. Also no fridge in the room which you’d expect with a 4* resort. So couldn’t even chill drinks to cool us down.
Almost unbearable heat as a result.
Wedding lovely but 2 forgotten guests, one adult one child (albeit a bride error) were asked to pay £250 for food!! They offered to have one course each and both non-drinkers so no alcohol required. Having spent so much money on the wedding, guests staying etc for the hotel to ask this seemed astounding. I understand it was not their fault but that charge seems excessive. A further discussion with the mother of the bride and the charge miraculously dropped to £30 which was far more acceptable! Good customer service goes a long way especially when so much had already been spent at the hotel.
Louise
1 泊の家族旅行
10/10
Richard
1 泊旅行
10/10
Barry
1 泊旅行
10/10
Miss
2 泊の家族旅行
10/10
Yazmin
1 泊の友人との旅行
10/10
Great hotel. Staff were brilliant.
宿泊されたお客様
3 泊旅行
8/10
A very well run hotel. Good staff in the main and nice facilities.
Our room, 255 needed a bit of a refresh however, faulty take lamps, faulty bath tap, small amount of mould in shower and a damaged bath surface.
宿泊されたお客様
3 泊旅行
8/10
Brian
1 泊旅行
10/10
Really kind, helpful staff & room is lovely & has a big bed. Grounds and building are beautiful
Thank you
Julie
1 泊の出張
10/10
Kieren
1 泊旅行
8/10
Lesley
1 泊の友人との旅行
8/10
Enjoyable couple of nights. Friendly staff. Comfortable surroundings. Very large hotel so not one for boutique feel.