Good hotel. Very reasonably priced for this level. Breakfast is very good. SPA facilities are really good as well and included in price. Thank you
I
1 泊の家族旅行
10/10
Jeffrey
1 泊旅行
8/10
Sanne
2 泊旅行
8/10
Peter
1 泊旅行
8/10
Julie
1 泊旅行
10/10
Vivian
3 泊旅行
6/10
Luke
1 泊旅行
6/10
Hotel is in a lovely location, looks better in photos than in person, a bit dated in places. The beds are really hard and uncomfortable too. The service from bar and breakfast colleagues was really good. My biggest gripe is that there was no lifts for us to use. We were put 2 floors down from reception and had to carry a baby and all our bits pushchair etc down or up 2 flights of stairs every time we wanted to do something. Staff just watched us each time we saw them with no offer of help. Really poor accessibility for people with babies or disabled as steps everywhere. They have ancient manual lifts which you aren’t allowed to use and have to find a colleague for, who are never around when you need them. Ridiculous in this day and age, you must sort this out as I would not stay again based on this as It ruined our stay. Need to apply logic when a booking comes through given the access issues.
宿泊されたお客様
3 泊の家族旅行
6/10
Spa was xlosed for the week whichbwas highly disappointing.
I was unaware of this until arriving at the hotel, it would have been polite to mention before i booked as i probably wouldnt have stayed here if i had known.
Matt
1 泊旅行
10/10
Gillian
2 泊旅行
4/10
Pool out of action! Food mediocre. Room cleanliness poor.
Nigel
1 泊の出張
10/10
Mike
1 泊旅行
10/10
Hazel
1 泊の友人との旅行
10/10
Highly recommended place to stay. Clean and spacious rooms, comfortable bed. Very friendly and supportive staff
Sara
2 泊旅行
8/10
Really enjoyed it, just needed to swimming pool to be warm & it would have been a really nice stay
Carol
2 泊旅行
10/10
Mike
1 泊の出張
8/10
Really good hotel for Cheltenham and the staff were very helpful when our room was too noisy - next to a pump room for the hotel heating.
Charles
2 泊旅行
10/10
Richard
1 泊旅行
8/10
Happy enough, staff very helpful
宿泊されたお客様
1 泊旅行
6/10
Room was small but okay. The bed was very comfy. However the en-suite was very small the basin was tiny because of the lack of space and was in the way of the toilet. Shower cubicle was very small and the levers hit each other. So when you turned the water on the lever was in the way of the temperature adjustment. I guess they put me in that room because I was a single traveller. Breakfast was nice. I won’t be recommending it to anyone which is a shame because it was recommended to me by a colleague so I imagine the other rooms are better. However I will not be going back. The staff were lovely. They told me the reason the en-suite was cramped was because that side of the building was listed.
Clive
1 泊の出張
8/10
宿泊されたお客様
1 泊の出張
8/10
It is a nice hotel in a good location with some faded glamour to it. Great sized room, though it is a bit of a walk if your room is in the 400s! The big down side was the Spa was very much in need of repair, showers out of order, toilets as well. Also if you want treatments make sure you book them before you arrive, there is very limited space.