This hotel is my favorite in London. The room is specious and comfortable and the dining room is ok. When the dining room was full in the night time, they gave me the special members room and we enjoyed good dinner there.
Chekout operation was really nice. They left luggage and called a taxi for us on scheduled.
The receptionist was very friendly and helpful. The room was clean as well as spacious, although the view out of the window was a little bit disappointing ( a wall was all we could see from the window). The building is very British (the facade is very impressive) and I assure you that the hotel is well worth staying if you want to enjoy a British atmosphere.