We stayed here for a memorial service. The rooms were all booked with our family members and other people that were attending some type of a wedding I guess. The stay was unremarkable, except for the lack of a sofa bed that I had requested in my original booking. I asked receptionist if I could have another room and my answer was “you used a third-party booking and you don’t have that option“. I don’t think that’s a great answer and it doesn’t make people wanna come back to your facilities. I don’t know if I’m gonna use a Hilton type hotel next time if these are the responses I get for bringing my business to them. Ultimately, we had to get an air mattress to put my son on in the room so he didn’t have to sleep on the floor. The breakfast was good, the pool is small and subpar. The area really has nothing to do, so bring a book.
John
3 泊の家族旅行
4/10
Staff was friendly. Breakfast was good. Room had extremely low water pressure and management was unable to resolve the issue.
Christopher
4 泊の家族旅行
10/10
Sherri
2 泊旅行
8/10
Jessica
1 泊の家族旅行
10/10
Our stay was great, and our kitties were accommodated well. It's a great stay for those traveling with their furbabies
Shannon
1 泊旅行
8/10
This is my fourth time at this hotel. We love Yorkville and everything it has to offer. We stayed in a king suite which is VERY spacious. The breakfast also has delicious food and a nice variety. We also appreciate it being available until 10am. The only reason we don’t give five stars is there is only one chair at the desk/table. The last two times we were there we asked for another one because we eat our breakfast there and play cards in the evening. One time they refused to give us another one and we had to put pillows on the suitcase rack to sit on and the other time the sweet lady at the desk did give us another one but unfortunately she doesn’t work there anymore. This time we had to bring a folding chair from home!! They again wouldn’t give us a chair but after the first night offered one from the conference room. Why does a room fit two only have one chair? We’ve mentioned this before.
宿泊されたお客様
3 泊の家族旅行
10/10
Tim
3 泊の家族旅行
8/10
Brock
1 泊旅行
10/10
Johnny
1 泊旅行
10/10
Stacy
2 泊旅行
10/10
Fairly quiet, until other guests were noisy in the hallway coming off the elevator. We liked having adjoining rooms with our elderly parents close by.
KIrstin Baer Harding
1 泊の家族旅行
10/10
Great stay
LORINA
3 泊の家族旅行
10/10
Christopher
2 泊の家族旅行
10/10
It was very clean, had a clean smell. Some of the amenities were good. Nice sized tv. The breakfast in the mornigs was very good and filling. Customer service was great and with a smile.
Pamela
2 泊の家族旅行
10/10
Geraldine
1 泊旅行
10/10
Johally checked us in. She was the sweetest check in person i have ever met. Thank you for your hospitality.
Jane
1 泊旅行
4/10
We had late check out and the staff came knocking on our door at 11am and then they started calling the room. This was unacceptable. We requested late check out for a reason and should not have been bothered and interrupted. This is now the second time this has happened.
Amanda
1 泊の恋人との旅行
10/10
Carol
2 泊旅行
10/10
Amazing place to stay. Had a room for 2 nights with my 1 year old. The room was literally perfect to entertain a 1 year old. Spacious, easy to baby proof. Breakfast was delicious and had different options for some both mornings. Service was phenomenal! My room also looked out at the sunset, and it was a beautiful view.
Jaclyn
2 泊の家族旅行
10/10
Mary
2 泊旅行
10/10
Donna
3 泊旅行
6/10
The front desk employee was great to help me through changing rooms twice. The first room was above the pool and very loud. Switched to another room which had a very loud heater and the security latch on door was broken. Switched yet again and while I could hear the people above, I dealt with it.