4/10
I’ve stayed at The Village Watford many time previously, but unfortunately this was very disappointing stay.
After a late 11.30pm check in I discovered that the water in the room was stone cold after a very unpleasant shower! I got dressed and went to reception. No staff around so I waited until someone turned up around 10 minutes later. I explained the problem and was told to pack my stuff and he would come to move us to another room in 5 minutes. 20 minutes later we were offered the room next door. We checked the water to find it was also cold. “No problem, I’ll be back in 5 minutes to move you to another room”. 30 minutes later we were moved again and guess what, no hot water! By 12.45 I didn’t want to move again so just took the room. Next morning I was told there was a problem with the boiler. If I’d have been told the truth a the beginning I would have had an extra hours sleep!
Very annoying and will make me think twice before booking again.
LES
1 泊旅行