Our second stay here, good welcoming service. Had some lovely food in the tea room and enjoyed some small plates in the main bar. Hotel has a nice ambience in the public areas. Bit disappointed with the range of food now offered. Not as good as last year on daytime and evening menus but everything we ordered was tasty and well prepared. A few delays on cooked breakfast item availability on the second of our two days stay. A small inconvenience but still an inconvenience. I'd urge staff to ensure items are available throughout the breakfast service.
Leigh
Leigh、2 泊旅行
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8/10 (とても良い)
2025年1月2日
Very friendly staff,very clean and great bar to relax and chill out. Great place if you heading to the match
john
john、1 泊旅行
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8/10 (とても良い)
2024年12月27日
David
David、1 泊旅行
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6/10 (良い)
2024年12月20日
Stuart
Stuart、1 泊の出張
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8/10 (とても良い)
2024年12月19日
Have stayed at this property a number of times. While still a good hotel the standards seem to have fallen and servicing of rooms has been cut back to every thrid day.
John R
John R、3 泊の出張
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10/10 (最高に素晴らしい)
2024年12月18日
Lynnette
Lynnette、2 泊旅行
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10/10 (最高に素晴らしい)
2024年12月15日
Richard
Richard、1 泊旅行
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10/10 (最高に素晴らしい)
2024年12月13日
Josie
Josie、1 泊旅行
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8/10 (とても良い)
2024年12月11日
Very friendly and helpful staff throughout the property. Enjoyed an excellent steak with all trimmings in the bar. Plenty of parking. Will stay again.
Richard
Richard、1 泊の出張
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4/10 (まあまあ)
2024年12月2日
Very tired customer
On Friday they had a wedding which then led to kids running up and down the hallway screaming and shouting throughout the night, then Saturday night was arguments until after 3am which meant another sleepless night
Alison
Alison、2 泊旅行
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6/10 (良い)
2024年11月28日
Working away
Stayed here plenty of times in the past with work, room wasn't as nice as other which i can live with, still get the free drink which is a good touch. I was there for 2 nights and only noticed once i got back the 2nd night that my room wasn't serviced, can live with the bed not being made, but no tea and coffee replaced or loo roll.
Gary
Gary、2 泊の出張
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10/10 (最高に素晴らしい)
2024年11月23日
Michael
Michael、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月23日
Carole
Carole、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年10月27日
Perfect small break
Amazing night . You could easily spend more than one night here . Very self contained . We didn’t even bother to eat in the restaurant the room was so large and comfortable. We opted for room service which again was to a high standard.
Helen
Helen、1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月26日
Jane
Jane、1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月21日
Amelia
Amelia、2 泊旅行
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10/10 (最高に素晴らしい)
2024年10月17日
Good location for north east business visit
Steven
Steven、1 泊の出張
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10/10 (最高に素晴らしい)
2024年10月13日
Pauline
Pauline、1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月10日
Rolf
Rolf、2 泊旅行
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2/10 (不満)
2024年10月10日
Bad checkin but niceish hotel
Check in took a long time. The website offers free room upgrades when available but we were told this wasn’t true. We then had to argue that this was what was advertised and we weren’t willing to pay the money to upgrade if it was advertised as free. This was embarrassing and we had to wait 20 minutes and show the wording on the booking for the receptionist to speak to his manager and confirm that we were right and give us the upgrade.
The computers then crashed and we had to wait again for this. Completely not the receptionists fault but hotels fault. He couldn’t apologise enough for the inconvenience of the long wait but in the stress of the situation forgot to give us vouchers for drinks and explain about bar tabs etc. which were explained later.
Website advertises multiple restaurants including an Italian, which is amazing but not actually affiliated with the hotel and the receptionist tried to convince us to use their restaurant instead. Weird.
Italian was 10/10 and would definitely recommend.
Bed in the room was very low. Anyone with nobility issues would not be able to get up and down off the bed. Room as spacious and furniture okay but signs of wear/damage on furniture and bedding. Carpet was lumpy and a trip hazard between the bathroom and the bedroom.
Plastic cups rather than glasses which was again a bit unusual.
Poetic license bar was nice, barmaid friendly and helpful and there was a good choice of drinks available. Comfy seats and a good view.
Laura
Laura、1 泊の家族旅行
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6/10 (良い)
2024年10月8日
The Roker BW Hotel is a reasonable hotel with decent rooms and a very nice bar/restaurant area, which has very good prices. My issue was with the room i was allocated, where I had to walk up one floor, then walk along a long corridor then diwn to flights of stairs to access my room! This process was in reverse if you were to return to the reception or front entrance/exit. I thought this was totally unacceptable and easier access/ egress should be provided by the Roker BW Hotel, not very convenient!
Richard
Richard、1 泊の出張
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8/10 (とても良い)
2024年10月5日
First room was bad, went to reception and was upgraded to a much bigger and better room with a sea view.
Beard
Beard、1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月3日
Lovely beach hotel
Lovely hotel next to the beach, very friendly staff happy to help. Good bed comfy, large TV excellent… only issue was the toilet in the bathroom was a bit noisy for a while after flushing, but not a real problem.
Great stay will be back
Mark
Mark、1 泊の出張
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8/10 (とても良い)
2024年10月1日
Darren
Darren、1 泊の出張
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6/10 (良い)
2024年9月30日
Very disappointing for the following reasons. Room very small.water cold on shower, however fixed on reporting. Need to consider where you put guests when functions are running/ occurring. Noisy with doors slamming and guests involved in party running up and down corridor shouting. Doors need to have soft close. Think about replenishing the tea/ coffee even if the room not cleaned.