Housekeeping delivered stained towels everyday. Plates in breakfast area had dried up food. Bowls had hair in them.
Gnats and mosquitoes were everywhere.
Stinky parking garage. Iron in room broken.
Toilet paper not replaced when housekeeping came. Hair in the fridge.
Full sized beds instead of double queens that they advertised. When asked, they said that was normal.
It took 2 hours and 3 follow up calls to get towels brought to my room.
Dust in lights. Spent over $1K here for the week and I Would never return. Management was made aware and all they offered was to get my room cleaned for the last day. Unacceptable.
Brandis
1 泊の家族旅行
8/10
When I arrived Yousuf was very welcoming and checked on me. Unfortunately the toliet wasn’t working (would not flush). Maintenance came to the room, left with no explanation. I had to call the front desk again. Secondly I was going to get breakfast and the door wouldn’t close fully. Called and it was taken care of. Lastly I was overcharged according g to the third party. I work for CPS and took vacation time and was a bit disappointed. I’ve been staying at your hotel for a decade. Please make this right
Sheila
1 泊旅行
2/10
Didn't know hotel was under renovation, couldn't find my way to entrance or parking. Got into room phones didn't work, called front desk 4 times was put on hold for 5-10 minutes each time and then hung up on. Called Room Service, was hung up on twice. Beds aren't the same, uncomfortable mattress. Won't go back.
Suzi
1 泊の出張
6/10
Ronald
1 泊の家族旅行
10/10
It was lovely except they really need new Technogym Equipment in the Fitness Centre. The best hotel shop be equipped with the best products!
Virginia
4 泊の出張
10/10
Leticia
2 泊の家族旅行
10/10
宿泊されたお客様
1 泊の家族旅行
10/10
Crystal
2 泊旅行
10/10
宿泊されたお客様
2 泊の家族旅行
10/10
keleiah
1 泊旅行
10/10
Very clean hotel, breakfast had good variety of options to choose from. Safe location parking garage had high clearance for our SUV. Overall good experience for us will definitely stay again!
Alma
2 泊旅行
10/10
Ricky
1 泊の家族旅行
10/10
The property was conveniently located off the freeway, with some construction in front. Hotel was nice and well kept. Breakfast was great! Room was located next to elevator, so there was knocking noises all day and night. Zasha had the best welcoming spirit. Nikki and Yusof assisted during the stay and at check-out. Overall great stay!!
宿泊されたお客様
2 泊旅行
10/10
Everything was fine . The attention of Yousef at the reception , excellent. Very kind
MANUEL
2 泊の家族旅行
10/10
Tesleigh
1 泊の家族旅行
10/10
Shirnele
1 泊旅行
10/10
Luis
1 泊の出張
8/10
Very nice hotel with great service & nice rooms. However, the food is mediocre and the breakfast closes early at 9am. Why is that? Can’t even get an expresso or latte there & that sucks.
Also there has construction on the front parking lot and entry areas for at least 3 months. Why is that?
For an expensive hotel, the Hilton can do better.
宿泊されたお客様
2 泊の家族旅行
10/10
Ramon
1 泊の出張
10/10
KaSheena
1 泊旅行
10/10
Very nice hotel. Clean rooms/building, great customer service.
Phoebe
2 泊の恋人との旅行
10/10
Jeanette
1 泊の家族旅行
8/10
The front desk was very nice & helped us in every need. We had a wedding & reception at the facility. The overall group and facility was nice. There was some small thing that could had been improved, but nothing is perfect. I thank this facility for a memorable wedding event in a positive tone.