Place is overpriced and outdated. The unreliable and rude staff overshadowed the two good employees we interacted with during our stay. We had to change rooms due to a toilet leak within one hour of checking in; the AC did not work properly in either room; the tub drain was busted in our new room. We asked for late check out and were told by staff member, “OK, I’ll make a note.” Which did not happen.
Wake up call at 9 AM, that we did not ask for. After being woken up again, let the housekeeper in the morning know that we will be checking out late and had already spoken with the night staff. Still had a staff member (one hour after speaking to the nice housekeeper) bang, not knock, on our door and shy of a shout release day, check out! Then proceeded to walk away.
Customer service is not even subpar, they only get two stars because of the two red staff members we interacted with. Do not recommend and will not be staying there again! (Despite the ease of proximity to family, whom we were visiting.) Wanted to make front desk supervisor aware of the unprofessionalism, supervisor initially made an excuse, while interrupting me, until they realize that the staff should not have behaved in such a manner and our situation should not have even occurred.
