Don’t stay here if you want a comfortable bed or a decent breakfast
Kristy
Kristy、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 6 月 12 日
Staff starting knocking and opening at before 10am when checkout wasn’t until 11am. They did this more than 3 times. We told the front desk staff and nothing was done.
Tyberious
Tyberious、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 7 日
The hotel was great! Nice and clean and the breakfast was great too! The staff was friendly and accommodating! Our suite had a refrigerator, microwave, sink, dishes, pull out sofa bed, etc. One could live there if he wanted to. Didn’t use the indoor pool or gym but they were nice! I highly recommend staying there! Also there is a gas station close by for gas and incidentals! We were happy to stay there!
Virginia
Virginia、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 7 日
carrie
carrie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 28 日
Very clean and friendly staff. Breakfast could be a little better.
Ethan
Ethan、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 5 月 28 日
Jenna
Jenna、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 5 月 27 日
The check-in clerk had the worst customer service skills that I’ve encountered during a hotel check in at a Hilton location. She probably won’t be there long so future guest won’t have to suffer.
I made two separate 1 day reservations as our original stay for 1 day was increased to two. Upon check-in I let her know that and she indicated that there were no promises that I would be able to stay in the same room. I then inquired if I would have to go through the check-out and check-in process again and she didn’t know but stated maybe. Clueless!
She let me know that I could go ahead and pay for another night against the first reservation so to ensure I didn’t have to move rooms. Unacceptable as I had already prepaid for two nights. She then started to mock me! I checked in and moved on with my day. I noticed the rest of the staff were extremely pleasant.
William
William、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 25 日
I enjoyed my stay with the hotel I felt the price was a bit higher than expected!
Ernest
Ernest、1 泊の出張
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 5 月 19 日
My "Poor" Review is only based on one issue, the poor customer service at check-in!
I made an initial reservation for one night. We then needed to extend our stay so I made a second reservation for an additional night. I prepaid both nights to save money.
Upon arrival and at check-in I informed the receptionist that I had two reservations for 1 night each and that I wish to stay in the same room for both nights. She informed me that I may have to check out and possibly switch rooms to which I wasn't excited about. "Erika" demeanor during the whole process was very confrontational and wasn't one geared towards customer service that this hotel is known for. I reminded her who the customers was and she continued her degrading manner.
Hey, we all have choices where we want to stay and I was blown away being treated like I was.
I won't stay there again, not while she works there.
Absolutely POOR customer service on the hotels part!
William
William、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 19 日
Very quiet and very friendly staff.
Mary
Mary、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 14 日
George
George、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 5 月 1 日
Being a loyal customer I was highly disappointed with the lpoor level of professional and customer service. The front desk attendant on 2 different occasions was rude and loud talking myself and the customer service respresentive ( with her own hilton reservation department). I was there due to medical and business purposes. Slated to be from a Tues to Monday. Had to cut my bisit short due to the way the call and rhe extension of my reservation was handled. I am a very patient understanding business women who values loyalty and good customer service. I with this being t he 2nd time the service has been poor and the pool is still incomplete a year later. I will be taking my business elsewhere. I pray things improve becomes you never know whom and what influences a person staying at the facility may , especially not based off of color or gender.
Terri
Terri、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 26 日
Felicia
Felicia、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 20 日
A comfortable stay.
Patricia
Patricia、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 3 月 18 日
Uncooperative
I asked with my original reservations for an early check in. I called a couple of days prior to the reservation to confirm an early check in. We were attending a wedding in the area and needed a place to get ready. We arrived at 12:45 so we would have plenty of time before leaving for the wedding at 3:30. The person at the reservation desk said that she saw the note about an early check in on our reservation but we couldn’t check in until 3:00. I told her the situation and she was adamant that we could not check in until 3:00. We were using our room only for getting ready for the wedding. We were not spending the night.
She refused to let us out of our reservation so we could find another room. I called Hotels.com and they tried to get us released from the room but the hotel refused.
We got to check in at 2:45.
There were only 6 cars in the parking lot, including mine. There had to be a room where we could have gone to get ready for the wedding.
JACQUELYN
JACQUELYN、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 8 日
HERLINDA ARACELY
HERLINDA ARACELY、5 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 28 日
EXCELLENT
HERLINDA ARACELY
HERLINDA ARACELY、5 泊の出張
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 23 日
Mark
Mark、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 21 日
Birthday Getaway
It was a really relaxing and enjoyable. I can to town to celebrate my birthday and catch up with my friend. The hotel did not disappoint!