I recently stayed at this hotel in Italy, and it was, without a doubt, one of the worst experiences I’ve ever had. The property is nothing like the images shown online – they completely lied about everything.
First, the room was tiny and dirty, with a broken bed that caved in the middle, making it impossible to sleep. The bathroom was even worse, featuring a portable shower that looked like it was hastily installed in a closet. The entire place was in disrepair and felt more like a low-budget hostel than the charming hotel they advertised.
The “ocean view” they claimed? Completely obstructed, nothing like the images I saw during booking. I even chatted with the hotel beforehand to confirm that the room I booked was the one advertised, and they assured me it was. That was a blatant lie.
The worst part? The noise outside was unbearable. We couldn’t sleep at all with constant loud disturbances throughout the night. I was so frustrated that we left after one night, but when I asked for a refund, the front desk staff had the audacity to say, “In life, sometimes we don’t get what we want.” I was in disbelief. This level of rudeness and disregard for guests is unacceptable.
I demand a refund, but based on my experience, I’m not holding my breath. Do yourself a favor and stay far away from this place. It’s a scam.
