This is the only hotel I stay in when in Galveston, whether for cruises or just a family getaway. This was the only time I encountered a problem. I booked my stay for 2 nights. We had trouble getting there the first night but when I looked on property details, it said you could check in late and didn’t state a cutoff time or say you had to contact the property if you were going to check in late. We got there super early the next morning and they canceled my entire reservation. They didn’t call. Didn’t email. Just canceled. They got me another room. Wasn’t a balcony like previously booked. They had some available but we’re going to charge me a lot more than I had reservations for. The manager didn’t deliver the message kindly at all but I stayed calm, I was exhausted, love the rooms, and really needed one. They booked me a room and let me check in early (that morning). I didn’t have to wait till 4pm which I greatly appreciated after a long night of traveling with kids. It was all a misunderstanding and we still got to enjoy a nice, clean, comfy room and good trip. Management could have been kinder with how she delivered the message though. We will still always only stay here. We love it too much!