Well the staff is excellent.
My room was right across from elevator and housekeeping room, so it was noisy. Yet the room was visually appealing.
We are Gold Elite, I suspect because I booked on hotels . Com I was stuck in a crap room.
The street noise was almost unbearable - a hospital is nearby and no fewer than 18 ambulances came wailing through the Warwick road all day and a few during the night.
The bed felt as if it were 30 years old, I would rate it a 1 for comfort.
Curtains did block out all light.
The door did not have a good seal - despite being on the 7th floor a wind noise came through regularly. If there were a fire it would be catastrophic.
The room was clean, dishwasher worked. TV randomly shut off while watching & then stopped working - maintenance addressed it quickly.
Breakfast was decent, order fresh eggs, stay away from the scrambled.
When I return to London this hotel will be on my avoid list.