Not a good first impression here. A lady behind the desk was berating a male receptionist, when I arrived. She couldn't be bothered to crack a smile at me whilst checking me in. We stayed for 2 nights and the TV didn't work for the entire time despite informing reception the next morning. In fairness, they did offer a free breakfast. The location is excellent, only about 9 mins walk from the station and the area is fine. Please get some comfortable pillows as they are awful.
Fiona
2 泊旅行
10/10
Bendan
1 泊旅行
6/10
Shamala
2 泊の家族旅行
10/10
Asad
1 泊旅行
6/10
Adequate and fine but Duty Manager incredibly rude at check in, no eye contact and waved us to a colleague. Poor service from an arrogant manager
Gary
1 泊旅行
8/10
Ian
2 泊の出張
10/10
Christine
1 泊の友人との旅行
8/10
Clean and well presented, comfy and loved the room, good bar and restaurant, but the television in the bedroom didn’t work, which was disappointing
piers
2 泊の出張
10/10
It was really good. The only issue was that the AC kept cutting out in the middle of the night and I'd wake up because of the heat.
Omolola
2 泊の出張
10/10
Bendan
1 泊旅行
8/10
Sheffield Weekender...1 min from our venue...great breakfast...noisy air con in room and outside ..staff brilliant
M
1 泊旅行
10/10
Great hotel deff stop again
Lyndon
1 泊旅行
10/10
Really close to the train station and city centre. Lovely room and the breakfast one of the best I’ve seen. Lots of choice of milk, breads, bagels etc - full English tasty too.
Karen
1 泊旅行
10/10
Great hotel in a very convenient part of the city. Stayed many times before.
NICHOLAS
1 泊旅行
10/10
Good service
Kam Fai
1 泊の出張
2/10
We arrived at the hotel at 3 pm at the time of check in. We had to queue for around 10 mins and were told that the 2 rooms we had booked were not ready and wouldn’t be available for at least an hour. They asked us to take a seat and come back in an hour and join the queue. After further discussion they offered a downgraded room without discount. We decided to take this and check in later that evening for the 2 room. The following morning we went to breakfast and the majority of hot food was cold and a lot of the dishes were empty. At one point the 3 coffee machines stopped working causing long queues. When we asked if there were any pastries we were told they had run out and at this time there was still an hour left before the breakfast finished. We also found long black hairs in the bed, so overall cleanliness wasn’t great.
Alison
1 泊の友人との旅行
6/10
Check-in took 20 mins, then rooms not ready for us and many others. Reason was they we full on consecutive days and were behind on cleaning rooms. Given we arrived 1630, it wasn’t a great start.
Given £20 bar voucher as we opted for a Standard room which was ready (had booked Superior). Then queued at bar for another 20.
Front of house staff were let down by poor management planning.
Danny
1 泊の友人との旅行
6/10
We were visiting Sheffield for a concert which obviously meant the rooms were twice the normal price. At check in there was a huge queue so we went for food and came back later. After the concert the bar filled very quickly but only 2 staff meant the bar had huge queues. I dont mind the dynamic pricing but better planning would have given customers a much better experience rather than a feeling of being taken advantage of.
J
1 泊旅行
10/10
Lara
2 泊旅行
10/10
Stayed for 2 nights during the snooker and had a brilliant time. Lovely friendly and helpful staff and excellent location. Will be back next year 👍👍