The worst hotel experience I've ever had.
I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had bl00d stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
宿泊されたお客様
5 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月11日
The place is OLD 1960-70 and its shows! really overpriced same with the food,pool is 60cm deep broken tiles and nobody cleans it.
Niklas
Niklas、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月3日
STAY AWAY
The worst hotel experience I've ever had.
I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
宿泊されたお客様
5 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月3日
STAY AWAY
The worst hotel experience I've ever had.
Our rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
宿泊されたお客様
5 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月3日
STAY AWAY
The worst hotel experience I've ever had.
Our "premium" rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were clean but they had blood stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Hotels.com couldn't help with that either so we stayed until our original check-out date. Never again.
宿泊されたお客様
5 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年6月15日
Bfast buffet was poor choices and it’s expensive.
Room is old and outdated. No cutlery or cooking utensils are not provided. Water bottles are limited supply. No phone to call reception why is that? Never been to a hotel that no phone for reception. Bed mattress are hard like a brick end up with bad back in the morning
Kate
Kate、1 泊の家族旅行
Wotif を利用した宿泊者限定の口コミ
6/10 (良い)
2024年6月9日
Kate
Kate、4 泊旅行
Wotif を利用した宿泊者限定の口コミ
6/10 (良い)
2024年6月9日
Disappointing bfast buffet not worth the money too expensive selection and variety are poor. the rooms are outdated very tired looking and there’s no microwave.
Analiza
Analiza、3 泊の家族旅行
Wotif を利用した宿泊者限定の口コミ
6/10 (良い)
2024年6月8日
The room need to be updated
Meynard
Meynard、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月3日
Rita
Rita、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年5月3日
Great customer service, great restaurant food assortment
Elisa
Elisa、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年5月1日
Fortunato
Fortunato、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年4月10日
Newer executive suites are a nice addition since our last stay about 10 years ago
David
David、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年2月26日
The bathroom is old and filty.
Lynn
Lynn、1 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年2月18日
I always recommend Pontefino
Excellent and superb
Myra
Myra、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年1月30日
The place was nice enough, but it was very dated. It is definitely not new or even close for that matter. The staff was extremely friendly. That wasn’t a problem.
Jeff
Jeff、2 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年1月19日
Shirlyn
Shirlyn、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年1月18日
No wash cloth no hand.towels in the bathroom
water pressure is so weak
Bellman is not paying attention on my issues about and request to move to lower floor due to no elevator if you booked a suite, a long walk from front desk to your suite room.