Room was not very clean and had a bad order. The accessible room was awkward getting a wheelchair in the room and in and out the bathroom with the way the door to the bathroom opened. The elevator was out and I was told I would have to walk up the stairs to the 3 rd floor or wait until they could get a repair person to fix it at 9:30 at night. I had to wait in the lobby for 45 minutes since I walk up 3 flights of stairs with bad knees.
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月7日
Overnight stay
Overall the stay was good. The room I was given on the third floor had a very strong musty odor that was overpowering
Dustin at the front desk was very understanding and gave me another room
But when I did go into that bathroom I noticed both hanging towels had stains on them
The second room I got was much better and cleaner with only a slight smell
The hotel definitely needs a makeover
The breakfast was delicious and the hotel is in a great location close to local attractions and the staff is great
Melissa
Melissa、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月6日
Switched rooms
I was originally put into a room that smelled very musty and even had a wet humid feeling to it. The staff kindly moved my room and this room was clean without a smell. Super comfortable bed!
Emily
Emily、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月6日
Festival Mom Travelers
Probably the nicest hotel in New Iberia (I've stayed in 3 in the last month) Friendly Staff, pretty good free breakfast, and feeling safe is a plus. I travel with my daughter for festival events and this hotel is the only one I feel safe at night. Most have lots of construction workers practically living in them and they tend to hang out in parking lot and hallways at night. I have not seen this at the Holiday Inn Express-New Iberia.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月22日
The paint smell was unpleasant right at the entrance, not good for people with allergies. water hose laying across walk area. woke up to loud road workers working on the street in front . You couldn't eat breakfast without dust from the vacuum flying your way while eating due to staff cleaning elevator area also had rotten oranges in the breakfast basket
Lori
Lori、1 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月19日
Erica
Erica、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月14日
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月14日
Room was clean, the bed was comfortable, and you can ser the HVAC fan to run continously which drowns out and unwanted sounds.
Daniel
Daniel、1 泊の出張
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月7日
LaKeisha
LaKeisha、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月6日
Nice hotel
canetha
canetha、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月18日
Great family place to stay!
This hotel is absolutely wonderful. The staff is exceptional, helpful, and willing to go above and beyond. The rooms were very clean and the swimming pool was so nice. Breakfast was worth getting up!
Teresa
Teresa、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月16日
Somewhat disappointed
The same stay was ok. We were just there for the weekend and it was mostly fine. The one thing that disgusted me was that all the towels were dingy and looked dirty. We we got to the room the towels were hanging in the bathroom were dingy and had hair on them. We got extra towels and they were dingy too, so when they got wet they looked as if they had never been cleaned. I talked to the lady that cleans the room and she said they know that the towels are dingy, but they don’t wash the towels they have a company that does. My answer to the that is fire the company and find a different one. It was not to the standard of the IHG hotels I’ve previously stayed at.
Jacqueline
Jacqueline、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月8日
I was visiting my family in New Iberia and stayed at the Holiday Express. The hotel was very clean, the free breakfast was delicious, and the personnel were so friendly and helpful. This is the only hotel i stay at when traveling.
KAREN
KAREN、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月7日
The staff at this property was extremely nice. Especially Patsy. Unfortunately this hotel smells like smoke as soon as you get on the elevator. The room was spacious but this hotel definitely needs some updating. It is one of the nicer hotels within this area though. They did offer dove products In the restroom. Unfortunately we did have some insects on our bed. But the staff was very accommodating and administered a refund. The manager didn’t want to do a refund until I mentioned I took pictures of the incident.
Mahogany
Mahogany、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月31日
The room was very clean, good service
Blanca or Roland
Blanca or Roland、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月31日
Bridget
Bridget、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月21日
The staff was friendly and they kept the room clean the entire time i was there with fresh towels and linens.