6/10 (良い)
2025年1月10日
Not what it used to be sadly
You be coming to this hotel for 20 years never disappointed until this trip.
It started at the desk for checkin.
Unhappy employees(no smiles) which was a first, when I asked if we could upgrade both rooms to Riverview, I was told not very nicely) NO because we booked through a third party and if I would have booked directly through them they could have tried.
The lack of friendliness and hospitality combined with the broken closet doors, garbage on the bathroom floor, and dirty (mold covered chairs) on the balcony, caused us great concern that what was once our favorite place to stay has gone down so badly. The family even said maybe we should try one of the other hotels nearby next time. So disappointed.
DAWN
DAWN、3 泊の家族旅行
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