Let me start with the good. We decided to stop here for one night to break up our travels with kiddos. We checked in right around 3pm, then immediately hit the pool with the kids. Good pool for a short stay. We had a good evening and went to dinner down the road. No issues at all with the hotel.
Here comes the bad and worse.
The next morning as we were set to check out, car got loaded and turned on to start cooling down before we loaded kids into it, I walk inside to get wife and kids and checkout, and we got trapped inside our room! The door handles broke apart within the door and weren't withdrawing the mechanism to undo the latch. It took calling the front desk multiple times, then the owner to come and try and get us out. After over an hour of being trapped inside our room, with both kids, they finally decided to break the door down to get us out. Then after some argument, they agreed to give a discounted rate for the mishap. We booked through Expedia so they had to do the discount through them. When we left the hotel, our stay according to the Hotel front desk was going to be $51.75 after the discounts for being trapped. Then we get billed the full $185 amount. After many calls with Expedia, and Expedia calling the hotel to corroborate our story, the Sleep Inn manager and owner claimed NONE of that ever happened and are now giving a $45 discount for the "inconvenience with Expedia".
I have no problem with the stay, but highly disrespect the owner and staff for being scum
