ダナ ホテル アンド スパ (シカゴ)

Stayed for 2 nights with my gf. It was great. Check in was fast, the staff was friendly, and the room (pano view) was great. Would go again in the future.

Room was too small for the price. BT speaker did not work. The volume on the tv was very low. There was mold on the ceiling in the bathroom as well as rust on the showerhead and bathroom countertop. Molding by the bed was out of place and sticking out. Phone did not work. The balcony was extremely narrow and tiny for what we paid. We were never offered fresh towels or other bathroom essentials. Refrigerator was not cold enough. Did not cool our perishable items.

The check in was easy. The hotel clerk was very friendly and thorough. The room was amazing!

Desk Lady Was Awesome! The room and view was absolutely stunning. Bathroom was a little weird because if you didn’t close the curtein

Fancy photos you see online are deceiving and old. I was really looking forward to staying there, but when I arrived to the establishment, I was met with busted front windows, planters full of cigarette butts, empty plastic bottles & random garbage. As soon as I walked in I noticed how filthy and unkept the floors, stairs and reception was, I assume, that they clean extremely rarely, even during COVID when it's more important, than ever. For the few days I was at the hotel I didn't see anyone clean common areas at all. Weed smell everywhere. I booked my hotel room about a month in advance for 2 people, despite of it, it was accommodated for 1 guest. The furniture was dated and beat up, I'm guessing that nothing has been replaced since former Dana hotel opened its doors over a decade ago. Pretty embarrassing. There was black mold inside the empty mini bar, webs, rusted fire sprinklers, the windows in the panoramic room had bird poop on them, they provided thin see-through gas station like toilet paper, there were dirty cotton balls and used, sticky bottle of lotion too. Bubbled up paint and cracked, moldy ceiling in the bathroom, right by the rainforest shower head they boast so much about in the description. Mind you, I paid nearly $300 per night to stay at this *cough* luxury hotel. They chose to inform me there was gonna be no amenities/room service at check-in. Rude, unprofessional, money-hungry management. Hands down, the worst hotel I've ever stepped into.

The stay was great and overall had a wonderful time but I didn’t like that there was no microwave to warm up your food

Service was great and very accommodating, but we were disappointed with the overall quality of the rooms and with the location of the hotel. The pictures online were misleading...

From the time of check in we were please. We took the train and it arrived several hours before check in. We were able to check in early and get settled to begin our day. 9th floor with a balcony view and we were very happy with that. Room was clean and cozy. When i called down for extra pillows the request was granted within minutes. Although we didnt need housekeeping, they asked if we needed anything. Staff was so nive and accommodating.

Customer service was superb. Room was smaller than expected. No face towels but other than that our stay was magnificent

Love the room and the view!!