Was ignored at check in with two staffers changing shift and just chatting away with me standing at checkout. Check in experience nothing to rave about. Elevator was broken on last visit, one of two. This time, barely working, very slow, doors not working properly and very bad sounds. Motel was crowded and may have been understaffed. Our room was clean and bathroom had been updated, but carpet seemed old and a/c very noisy. Public areas were lacking any charm and were not impressive. Overall: not a good experience, though am a fan of Holiday Inn Express, just not this one.