The moment we got in the room keys weren’t accesible so the manager had to allow us in.
Sarah
1 泊旅行
4/10
Tv wouldn’t work, lady checked us in gave us a card for one day we stayed 3, of course found this out day two card wouldn’t work and IT had issues so we had to be let in our room the hallways were 100 degrees, we had a family of 4 I asked for towels for everyone kept getting just one, muffins and juice for breakfast is pretty low for the high ratings front desk was great with what they could do but the hotel as a whole I wouldn’t return too.
Christain
3 泊の家族旅行
6/10
宿泊されたお客様
1 泊旅行
6/10
Hotel did not provide garbage can or trash bag but remind you have to clean any garbage before you leave hotel.\
TV channel is poor with low quality and cannot work properly for 5 minutes. Almost you find nothing to watch on TV
escalate quality has issue.
宿泊されたお客様
1 泊の友人との旅行
10/10
Frances
2 泊の出張
6/10
Bryian
1 泊旅行
2/10
The Front Desk Staff was professional and kind. Unfortunately, I had to change room 4 times. One room smelled like animal waste, one had a broken toilet and another room the A/C didn't work
Olivia
1 泊旅行
10/10
Joe
1 泊旅行
8/10
James
1 泊旅行
4/10
The hotel had an awesome daily rate and I see why. The property is in desperate need of renovation. They charge you a $100 deposit in case items are “taken” from the hotel room. My TV did not work. The clerk was unmotivated to do anything to address why my TV did not work and would not offer a discount on the room stay. It seems like p arty hotel since there was noise until 4 am and the place smells like weed. I would not stay at this location again.
Wayne
1 泊旅行
4/10
No matter if you booked the hotel earlier, it will not guarantee you a room if you'll not be there during EXACT check in time even when we tried to call them and say we will be there at night — so hassle that we need to go there even when we are in the middle of convention.
The staff is not good in answering inquiries over the phone.
The room is nice, its spacious and clean but the toilet is clogged, aircon was not cold.
C
1 泊旅行
10/10
Naima
6 泊旅行
2/10
Very bad. The customer service is bad
Rayan
1 泊旅行
2/10
The room I was in was dirty. Has bugs and flies. The bathroom was not functional. The door key fob did not work. Have to tried tons of time and need to fo to the front desk asked them to activate the key card every time. Telling the staffs (all girl staffs) but did not do anything. So the next day I told the staff (the man who works here for a long time) and he changed my room. He was very nice. The other staffs weren't and not helpful at all. They don’t care about the customers at all. Do not like the staffs, except for the guy works at nights. Not recommended.
Vivi
5 泊の家族旅行
10/10
It was very clean and cozy. After a long day working, I was able to get a restful sleep!
There were no roaches, everything worked just fine, and it was priced well! If possible, I'll be back for a weekly rate.
Tiffany
1 泊旅行
10/10
Hiep
2 泊旅行
10/10
One of the night staff name Fitz was very polite and helpful. It made the stays a lot more pleasant and relaxed full. I would definitely come back whenever I visit again.
tom
2 泊の出張
10/10
The desk clerk was kind to ask us to check the room out first to see if we liked it before committing to it.
It was a clean and spacious room.
Michael G
1 泊の家族旅行
10/10
宿泊されたお客様
2 泊旅行
2/10
Duc
1 泊旅行
2/10
The worst experience I've ever had in this hotel. Dirty floors, wet carpets, bunk beds and the attention of the front dest is terrible. On the second day of my reservation they told me that the hotel was full and that I had to leave my room. The return of the money takes many days. Expedia shouldn't recommend this hotel, it's disgusting and all its staff
Manuel
1 泊の出張
4/10
The staff tried to help with the confusing 3rd party system but ultimately i had to call and figure it out. The pictures made the place seem new and modern, but there was this old and worn look to everything. Tv didnt work, lamp didnt work, lamp shade was dirty. It needs to be replaced with new items or just taken care of better.