The room we were given was terrible. Broken sink counter that was “put” back together. Bathroom was crazy. The hot tubs jets don’t work and kids were in and out spitting and putting boogers everywhere. Unattended kids running the halls and banging on doors. Pull out couch bed was uncleaned. The key card barely work for any door. It take multiple try’s to gain entry.
Lindsey
2 泊の家族旅行
8/10
Hotel was nice, but the counter in our room had been broken previously and instead of replacing it looks like they just stuck it back together with some caulk or grout. It wasn't straight and leaned towards the ground. It looks like they have done some updating, but more is definitely needed. Our room key would deactivate almost after every use and I couldn't get back in from the pool building without going around to the front. The breakfast was nice, but didn't start until 7am, so we had to rush before heading to our 8am soccer game.
宿泊されたお客様
1 泊の家族旅行
4/10
Good check in. Nice amount of space in room. Tv didn't work. The noise level from room above was insane. So bad. Old shower that was cleanish but really worn.
Christina
1 泊の家族旅行
6/10
Some trouble checking in on the front desk end and it would have been helpful if the girl at check in told us where our room is the hotel was quite big and didn’t realize there was two elevators. There was no TV guide in the room or on the TV was really hard to find channels. Light over the sink in the bathroom didn’t work. Breakfast host was rude and not nice. Pool temp was freezing. We had to rekeyed the door card and the front desk staff was rude about it and seemed like we were a bother. Will not be going back. If the staff was nicer it would be a different story but they were all just not nice people over all.
Wayne
1 泊の家族旅行
10/10
My hubby and I had a wonderful stay. Friendly and helpful staff. Absolutely BEAUTIFUL atmosphere and delicious hot breakfast. Bed is very comfortable with nice fluffy pillows. 😊 We would most definitely stay here again.
donna
3 泊旅行
10/10
James
2 泊旅行
10/10
William
2 泊旅行
10/10
Kim
1 泊の家族旅行
10/10
Suite was great, staff was helpful & the location is nice.
Blake
4 泊の家族旅行
10/10
Good breakfast. Clean room.
Ryan
1 泊旅行
8/10
宿泊されたお客様
2 泊の家族旅行
6/10
Julie
2 泊旅行
10/10
Staff was great -all in working order and they had toilet paper in the room-comfy and good kitchenette. Pool and hot tub worked tho the hot tub did not really have good aeration, it was warm-so I was glad of that. Great breakfasts!!
Lynda
1 泊の友人との旅行
6/10
The disrepair (kitchen faucet was unusable). On previous visit, bathroom tp holder was falling off the wall.
Buz
1 泊旅行
4/10
The pool was gross. It was foggy and overchlorinated. All my kids ended up getting sick. The room wasn’t stocked with coffee needs and tray that held the packages in was filthy (I had a suite with a coffee pot). Trim was falling off the wall with nail exposure. Window had a thick layer of frost where it was leaking. I stay here every year and you can tell it has gone downhill every year.
宿泊されたお客様
1 泊の家族旅行
10/10
Absolutely great stay!! Staff was super friendly. Hotel was clean and very well taken care of. Breakfast was delicious and the gentleman doing breakfast was very attentive and made sure everything stayed available. We will definitely stay again when we are back in that area.
Amanda
2 泊の家族旅行
2/10
Jason
1 泊旅行
4/10
Amber
2 泊旅行
10/10
Wonderful place to stay … came for the Gilmore Girls Weekend with my mom and had a wonderful stay at the hotel.
Mistee
2 泊の友人との旅行
10/10
Joshua
2 泊の家族旅行
10/10
I liked everything very much, except the Jacuzzi was out of order. We usually only stay where there is a jacuzzi. So it is very important to us.
olive
1 泊の恋人との旅行
10/10
Great hotel just off I96. Perfect location near many stores and restaurants, plus downtown Brighton is nearby. Hotel was so clean and festive looking. Room was spacious and comfortable. Very nice breakfast too.
Randy
3 泊旅行
4/10
I booked this hotel mainly to use the hot tub and relax. We arrived on Friday and the hot tub was broken. We asked several times and there was a different excuse everytime. Never got to use it. As for the room-if you changed the sheets you would have seen the dog ball wedged along the dresser and bed. Ton of kids running aroung jumping in and out of pool. Horrible experience-Will not stay here again