The worst hotel I've ever stayed in. I would strongly advise anyone to avoid this hotel. I had a single room in the South Wing, which I knew would be no-frills, but I wasn't prepared for how dirty and run-down the room and the hotel would be. The carpet in the corridor leading to the room was dirty and stained, as was the one in the room. The blanket on the bed had white marks on it. The sink and toilet were filthy and clearly hadn't been cleaned in a while with a layer of grime round the top of the toilet. There was mould on the toilet ceiling. The heater in the room was broken and couldn't be turned down so was blasting heat constantly, and even with the window open the room was stiflingly hot. I felt genuinely uncomfortable touching anything in the room and ended up sleeping on the towel on top of the bed sheets rather than get into the bed. The staff were friendly enough when you could speak to them but there was always a big queue and a tiny reception for such a big hotel and it seemed to take two members of staff to process anything at reception. Honestly the worst experience I've ever had in a hotel. This still cost not far off £100 which is shocking for such horrendous treatment.
Thomas
Thomas、1 泊旅行
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2/10 (不満)
2025 年 6 月 2 日
I booked over a year ago and there was nothing on my info to say i needed ID I only found this out when I arrived and of course I did not have ID thankfully the staff were ok about it but if they were not k would be in trouble
The hotel is really outdated I’m not looking for a 5 star experiance but hot water for a bath would be nice
Simon
Simon、2 泊旅行
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10/10 (最高に素晴らしい)
2025 年 6 月 1 日
We really enjoyed it the staff was very friendly and great location
Andrew
Andrew、1 泊旅行
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6/10 (良い)
2025 年 5 月 27 日
Parking was a large issue outside the hotel. Many guest had parking tickets over the weekend, Police were at the hotel on 2 of the 3 nights i stayed there dealing with issues at the door way. Great views from then terrace though and room of the sea, restaurant prices were very reasonable. Very close to the beach and town.
Faheem
Faheem、3 泊旅行
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2/10 (不満)
2025 年 5 月 27 日
Bethany
Bethany、2 泊旅行
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2/10 (不満)
2025 年 5 月 26 日
宿泊されたお客様
1 泊旅行
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2/10 (不満)
2025 年 5 月 25 日
The room was dirty with dirt on the walls and curtains curtains did not even shut. The sheets on the bed was dirty.
Katie
Katie、1 泊旅行
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4/10 (まあまあ)
2025 年 5 月 22 日
Awful. Would never go back
The hotel was very run down and unclean. The smells throughout the hotel were awful but the worst smell was in the blue lift. I ended up having to walk up and down between the 4 floors as it made me feel sick.
Claire
Claire、3 泊旅行
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6/10 (良い)
2025 年 5 月 19 日
Don't stay here!
Not good. The hotel foyer is 'Grand' the rest of the hotel is run down and needs renovating. There was no hot water from the taps or shower in our room and after reporting the issue to reception in the morning nothing had changed when we returned to the room in the evening.
宿泊されたお客様
2 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 5 月 14 日
Surkhab
Surkhab、2 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 5 月 11 日
James
James、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 5 月 9 日
Margaret
Margaret、3 泊旅行
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10/10 (最高に素晴らしい)
2025 年 5 月 8 日
Lovey hotell
Brilliant stay enjoyed the bingo.on an evening
Soinia
Soinia、3 泊の友人との旅行
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2/10 (不満)
2025 年 5 月 6 日
Forget past grandeur
Terrible they dont store luggage for anyone, they didnt clean the room, shower gel was empty, only little bar of soap, only 1 sachet of coffee, window did not open. Manager doesnt know about customer service. Only positive note dogs are allowed and i saw plenty of them. Forget the past grandeur, they really should not be open.
宿泊されたお客様
2 泊旅行
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6/10 (良い)
2025 年 5 月 6 日
Basic room no extra pillows had to use towels inst
Harry
Harry、3 泊旅行
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8/10 (とても良い)
2025 年 5 月 5 日
Tired, worn but nice
Old worn hotel. Cheap for a 1 night stay. We were a little worried due to the bad reviews. All in all it was nice. The bath was a little dirty which was rectified straight away.
For the money we were very happy. We will stay there again. It certainly is grand inside and can only imagine what it was like in it’s day.
Byron
Byron、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 4 月 30 日
Short winter stay
I went for a short get away, and it was perfect for what I needed. The hotel was nice and central, it was a decent price and had good facilities
Charlotte
Charlotte、2 泊の友人との旅行
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2/10 (不満)
2025 年 4 月 27 日
I think the ship has long so since sailed on this place being reasonably described as ‘grand’ - say the property and accommodation are dilapidated is an understatement.
Firstly, the night receptionist was furious at customers with the audacity to arrive past midnight, despite having paid in advance for two rooms. During this exchange he was further exasperated by another guest pressing the entry bell. This was demonstrated by him looking up at the screen and saying a number of expletives.
We made our way to our rooms following signs suggestive of Alice in Wonderland with arrows pointing in every direction. The room smelled very strongly of drains. When we flushed the toilet, a jet of water would erupt from the bath plug. Despite this charming feature, the bathroom smelled much better than the room itself.
The reception manager refused to give me the number of my friend’s room despite me having paid for it. They refused to store our bags whilst we ate in the hotel restaurant saying it was against policy. The music in the reception was a bizarre mix of explicit Eurovision entries and dramatic strings strongly reminiscent of sci-fi horror. The carpets looked like they hadn’t seen a vacuum in months. Unsupervised children were running everywhere as their parents were seemingly on a cocktail of class As.
Finally it’s almost impossible to park and the entire area is populated by crackheads.
Laughably bad.
Jay
Jay、2 泊の出張
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6/10 (良い)
2025 年 4 月 27 日
Tired hotel stuck in the 80s
Fawlty towers on a 'Grand' scale. Impossible to get shower water temperature above tepid, "name's not down, you're not getting in" mentality after I paid for breakfast at check-in - with neither an apology thought about or offered by the server controlling admittance to the restaurant when I returned from reception with the "evidence" I should have been given during check-in the previous day. The room did have fantastic view of the beach and harbour, marred by a balcony littered with cigarette butts - strange for a non-smoking hotel, sending a very wrong message. Tired and of it's time, unfortunately, because it has a fantastic heritage and atmosphere.
Stephen
Stephen、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 4 月 26 日
Listed grade one historical building
I asked for upgrade to a seaviews room...no problems..great view staff professional friendly helpful...the grand is a listed historical building... well worth a visit for historical buffs !