This has always been our hotel of choice, and each time we visit, we expect to receive a complimentary beverage coupon for the lounge. I noticed many guests enjoying this benefit during our stay. When I inquired about our voucher, I was informed it was only available for executive suites, which we have been upgraded to in the past as loyal customers. I asked if an upgrade was possible this time, but was told no, and as a result, we did not receive the drink voucher. I was quite disappointed by this experience.