This was the last stay of our 15 year anniversary trip to Spain. Unfortunately, this was the only hotel that did not recognize this and make even a warm welcome.
We ordered room service and the order came up incorrect. I advised the associate and she stated she would fix it, but then brought it back again incorrect. Only item that was missing was the chicken, but it was brought back with cheese??? We had to take it down to the restaurant to get the correct dish. Lastly, i booked using my Amex and this hotel is a preferred hotel with them. There are benifits that come with that. Upon checking in, the person assisting us confirmed i would receive these benifits upon checkout. This includes a credit for food/drinks which is why we ordered room services versus going out. Upon check out, they told me they would not honor it due to me booking thru Expedia and not with Amex directly! Overall the service and misleading communication from the staff are the reason for the low scores for this property. There are many properties to choose from so I’d suggest looking around the area.