2/10 (不満)
2024年12月2日
Horrible stay with horrible communication
We initially got to our house and the heat was not working. It was 43 degrees inside. Guest services was closed (although it was during business hours) but the restaurant helped get ahold of someone for us who gave us a baseboard heater. After returning from dinner the house was 42 degrees and no heaters were working. We waited another 30 minutes for hekp to arrive. They placed us in the house next door. A few hours later people put the code i to our lock and were trying to open the door (luckily we had the bolt on). They had the correct code because they were booked for that house. We were NEVER avle to get ahold of guest services during our stay or after. We are trying different abgles to get a refund as we didnt feel safe and left early.
Christina
Christina、2 泊旅行
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