Beautiful hotel, where one staff really helped us a lot, ensuring we got the best mountain facing room for my birthday, something I had articulated when I purchased a junior suite. I was originally assigned a gorgeous room and a birthday setting was implemented, but when I came to take the keys this front desk lady tried to put me on another less scenic room. The experience was almost ruined due to this front desk lady, she was incredibly rude about our insistence on the room set up for my birthday, questioning my need for said room which I had paid for (not a room upgrade which was implied!). The audacity - I’ve never had this happen in any 4/5 star hotel before and I travel a lot. She started questioning me why I needed it as I didn’t have children (again, I can’t believe she had the audacity to assume and ask!) and tried to imply that I was inconveniencing them as they would now need to do more work. Suffice to say after I showed her my booking (and the extortionate amount I paid for 2 days) she took my passport again (something about that also felt aggressive) and then handed it to the nicer man who helped us - didn’t even address us or apologise. On the whole the rest of the experience was fine. The food was good at breakfast, the location was perfect. I loved the room given too.