8/10 (とても良い)
2024年12月27日
Great hotel but needs a refresh
First, I have been a patron of this hotel for 15 years. It is near and dear to my heart as I spent my wedding week in the Penthouse. Second, the service was amazing.The front desk managers were both so kind and professional and just fabulous. They allowed us to move rooms which made our Christmas extra special.My interaction with the cleaning crew was minimal but they were fabulous.This is a very clean hotel. One thing I did not like was during our stay one of the rooms on the 3rd floor is in the process of being refreshed. All of the furniture was just sitting in the hallway and it was unsightly. Even under construction this should have been moved into a vacant room.
And finally, the condition of the rooms that have not been refreshed is really poor. The Penthouse is on deck to be renovated but how the owner of this space allowed it to get so run down is shocking. Appliances are new but the carpet, furnishings, and all trims are just bad. You spend A LOT of money to stay in this room and it should have been updated years ago. There seem to have been very few changes since my wedding 15 years ago.
The other room we stayed in was the Governors Suite. The ceiling is yellow, the cabinets and trim in all rooms are all banged up, there is no closet or anywhere to hang anything in one bedroom and the carpet is really bad. The in room HVAC units need to be entirely replaced. I am hopeful that this hotel will have a major refresh completed by summer as it badly needs it.
Shannon
Shannon、2 泊の家族旅行
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