プティ オーベルジュ

Poor facility and service.

I paid for a room with a fireplace but after check in our room had no fireplace. Had to go back down and was told. “Oh my bad “ like it was no big deal. We were also told to check into their sister property and then they would give us our key for this property. After waiting for an unacceptable amount of time the desk person advised that I needed to check in at my own hotel. I advised we were sent an email to check in there and he said those were old automated emails. Additionally, the breakfast was not at our hotel but rather the sister hotel 2 buildings down and very poor at that. Very disappointing

Nicole, 1 泊 の旅行, 2021年06月26日

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Room is small but functional reminding one of an European hotel. The breakfast place is cozy and well furnished. Owners were very friendly and accommodating.

John, 1 泊 の旅行, 2021年06月09日

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Our room was good sized. The bed was a bit too soft, but not badly so. The hotel is obviously suffering from not having sufficient staff - that’s why generally no one was at the front desk and one had to call over to the adjacent White Swan Inn for anything needed. We ate our breakfasts at the WhiteSwan, where it was a struggle to obtain watered down decaf. I’m inclined to give them a pass on much of this due to problems inherent with operating during the pandemic. The decaf was an obvious miss - one morning one of the staff insisted one of the carafes was decaf when it wasn’t. When decaf was brewed, it was pretty terrible. The biggest problem was that the threshold between the entry hall and the main compartment had an exposed nail head that I scrapped my foot on - very dangerous! My foot still bothers me 4 days later. No remedy or consideration was offered for this worst case problem. In general, the staff were fairly helpful although not particularly knowledgeable about details associated with San Francisco. One humorous note: the staffer our first full day who offered us wine for their happy hour offered red or white. When pressed as to what kind of red, he said it was merlot, with the emphasis on the “lot.” This is in the most wine-centric big city in the US!

Roy, 2 泊 の旅行, 2021年06月08日

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Room smelled musty, like someone's granny's home.

The staff are are pleasant, that's a plus. But on the negative side, our room had a musty smell - like someone's granny's home. But it dissipated once we opened all the windows. Having windows that can be opened was an added bonus. But our stay went downhill from there. Due to a mattress that is years past its prime (lumpy and lacking support), we had a rotten night's sleep. Finally, the complimentary breakfast of weak coffee, a couple of tiny biscuits and yoghurt wasn't worth the effort of showing up for. All in all, our stay was a disappointment.

Shelly, 1 泊 の旅行, 2021年05月31日

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The perfect refuge in San Francisco!

We spent our honeymoon at the Petite Auberge 30+ years ago and we were pleased to see it is still just as charming today as it was then. It is a small, intimate hotel with very cozy public spaces and rooms. We enjoyed the fireplace and sitting area in our room. We highly recommend this hotel and it's sister the White Swan as the perfect refuge from sightseeing in SF!

Jeffrey, 1 泊 の旅行, 2021年05月21日

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Blatantly over promised and under delivered.

We had to check in at the next door hotel. Surprising, but COVID makes difficult to fully staff empty facilities and we can understand that. That aside the hotel could have character if it wasn’t in tattered condition. The heat in our room didn’t work so we use the gas fireplace which made it ok after a while but the flickering of the flames was lightening the room and made it difficult to sleep. A lamp shade was not on its lamp which my partner fixed. The comforter didn’t have an envelope which made me wonder about sanitation. But the biggest offense was the promise of a lavish breakfast with French house-made pastries (the main reason I booked this hotel) and instead we were each served a single so-called croissant that was pathetically spongy, and obviously a cheap purchase from a grocery store. We were also automatically served a blueberry yogurt which I passed since I am lactose intolerant. The “fruit bowl” had one choice of fruits: red apples. So we had breakfast somewhere else. For all the fuss about an amazing French style experience indicated on their website, the management should at least delete the promise of any amazing breakfast if they can’t deliver. I felt swindled and disappointed.

Patricia, 1 泊 の旅行, 2021年05月17日

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Cute place

Cute hotel, a bit pricey, but I liked the theme. There was no room cleaning the whole time we were there and that was 3 nights. Some remodeling/renovating could be done. Breakfast was cute, but we were hoping for something freshly cooked and not pre-packaged.

Erek, 2 泊 の旅行, 2021年05月05日

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Family favorite!

My family loved this hotel! Check in was over at the white swan, but we were notified of that in advance and its just 2 doors down so no big deal. The staff at check in was friendly and helpful. We had the king deluxe room with the fireplace and on a chill night in SF it was worth it! The seat on thr wondow sill overlooking thr street was fun to people watch for my toddler. Check out was at the Petite Auberge and was easy and the guy at the desk was super sweet. We travel to Sf pretty regularly and have found our favorite hotel. Thank you!

Natalie, 1 泊の家族旅行, 2021年05月02日

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Cute spot; understaffed

This hotel is a partner with the White Swan next door, another boutique size property. There seemed to be a single staff person handling both properties during our stay, and he did his absolute best to handle our needs. But there was no room cleaning, even after I called and requested it after 3 days. COVID has hit this place, and this part of the city, quite hard.

4 泊の家族旅行, 2021年04月28日

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Excelente ubicación, servicio y hospitalidad. El concepto boutique esta súper chulo.

2 泊の家族旅行, 2021年04月11日

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