2/10 (不満)
2025年1月7日
No elevator
I was put on 2nd floor and I didn’t realize they didn’t have an elevator which I needed.When I asked if they had a room available on the first floor because I couldn’t use stairs, after they checked they said no. They offered to call another local motel, which they did and told that motel my name to reserve it. When I was leaving walking down the hallway I noticed housekeeping was cleaning a room on first floor. I went back to front desk and asked if I could wait for the room to be cleaned. They said that person hadn’t turned in that the room was cleaned and he was on overtime. In other words/ they did not care about my need. I went back and asked the worker if he would stay and clean the room and he was more than accommodating to my request! I went back to front desk and told them this. There were 3 workers there-2 sitting on their butt with little concern for my dilemma. They acted as if I was bothering them. The only reason I was able to stay there was because of a caring cleaning person- NOT THE 3 DESK STAFF! Will not recommend because of them. I only stayed there because it was 9:00 at night and had my 86 year old mother with me and we had already unloaded our stuff. Shame on the 2 women at the desk and a huge THANK YOU to the housekeeper ( who got a $50 tip from me)
Jann
Jann、1 泊の家族旅行
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