7a-11p customer service was great. If these individuals worked at a different hotel I would come back. The outside patio was really nice and the inside atrium was beautiful except the old furniture. The room furniture is old. The room smell like it was musky and closed up. Day shift did send the maintenance man to my room to spray but apparently it’s in the carpet, sofa or curtains. I left to purchase my on spray. The entrance light to my room didn’t work, the coffee maker didn’t work and was told I had to wait until 7a to get coffee even though I was up @ 5:30. So I had to leave the both days to go get coffee. The door entering the shower is on the opposite side of the handles so you have to reach around the glass that don’t move to turn the water on. I prefer getting wet inside the shower not outside the shower. I really want to eat at the restaurant but after experiencing all outside food (nasty) my taste buds decided to eat fruit the rest of my trip. All I can tell new comer to if you are particular about spending you $ and n food and stay you might want to do some serious research before coming to Montgomery, AL. There is a lot of history here tho. This is just my experience. To each its own. God Bless
Winta
2 泊旅行
10/10
Nice
Marcellio
2 泊旅行
8/10
Good
Keith
1 泊の出張
6/10
Didn't have any towels, the hot water wasn't that hot and when the shower kids running the tub was filling up with water like I was taking a shower bath.
Lonnie
1 泊の家族旅行
10/10
Everything was excellent from check-in to check-out. Each request was met and the special warm cookies were delicious as always! Best hotel stay we’ve had in a while!!
Crystal
2 泊の家族旅行
4/10
The hotel is very dated and the parking is terrible. The elevator seemed like it might be on its last legs, though there was an inspection record.
There were sirens all night long
Angela
1 泊の出張
6/10
clean and comfortable but the front desk staff was not very welcoming or helpful during check-in and check-out. Processing took longer than it should have.
Donald
1 泊旅行
10/10
Kathy
1 泊の家族旅行
10/10
Richard
2 泊旅行
6/10
宿泊されたお客様
1 泊の出張
10/10
Geraldine
2 泊旅行
10/10
Nakeliaa
2 泊旅行
6/10
Comfortable bed. The room could use a face-lift. Rusty metal lamp. Ice makers were only working on two floors but there was no sign indicating this.
Marshall
1 泊旅行
10/10
It was a great stay! The front desk staff was excellent.
Marilyn
1 泊の出張
8/10
Quinton
1 泊の出張
2/10
Ayana
1 泊旅行
2/10
No air in room.
Shuvonta
2 泊旅行
4/10
Small beds full size definitely not queen. There's no fridge or microwave in the rooms. I will not return!
Tamekala
1 泊の恋人との旅行
6/10
It looked to me like an old Embassy Suites. One of the elevators makes a terrible noise when door opens and closes. The ice machine on 3rd floor didnt work. The smoke detector in my room started 'chirping' in the middle of the night. The front desk said there was nothing they could do and suggested i take the battery out. Overall a very underwhelming experience for the Hilton brand.
Donald
2 泊旅行
4/10
There was only 1 staff member at all times doing every task at the front desk. They had to answer phones, check in/out customers and deal with other issues with customers.
When we entered our room, it was dirty. The garbage cans were half full from the previous occupants. The mirrors had big streaks on them. The TV had splashes of liquid, it just felt gross. We didn't even bother calling to complain and go down to speak to a staff member because they were so overwhelmed trying to help everyone. The beds were clean and the following day they cleaned better. We would not stay there again.
Jennifer
2 泊の家族旅行
10/10
Sherrie
1 泊旅行
10/10
The only complaint i have the bathroom and bed had hair all over it.