After previously staying at the property for business a few years ago, we booked a room after attending a family wedding. The desk was not staffed and we had to wait and call the 800 looking for someone to check us in. The sofa and chair were in poor condition and I wouldn't sit on the sofa. The kitchen sink was dirty, the bathroom sink wouldn't drain and the bed and pillows are very firm and uncomfortable. The bar was closed indefinitely, as is the gaming room. For the price, the room and property overall need attention and upkeep. The breakfast was ok.
Lori
1 泊旅行
10/10
Great choice for a family stay. Room included microwave, stove, refrigerator, and much more. Would of loved to swim but unfortunately pool was closed.
Whitney
1 泊の家族旅行
10/10
This hotel has been very accommodating to the scrapbook group and we are very grateful for you. Also, your beds and pillows are wonderful.
Melissa
1 泊の友人との旅行
8/10
Mario
1 泊旅行
2/10
Mark
1 泊旅行
8/10
Barbara
3 泊の家族旅行
4/10
Rui
1 泊旅行
2/10
The room was filthy we even went and bought a broom to try and clean the bathroom vents. It didn't work
john
3 泊旅行
10/10
The bed was very comfortable and clean. I appreciated multiple pillows. Very spacious room with new flooring.
All we needed to sleep in the middle of our road trip.
Amy
1 泊の家族旅行
10/10
David
1 泊旅行
2/10
The rooms were dirty, the furniture had stains on it, they tried to charge my card every night I was there, my key to my room was deactivated every time I went out the hotel, and even though the website said they do not expect cash I had to pay 100$ cash deposit or I wasn’t going to be allowed to stay even though my room was paid in full
Kathrina
3 泊の家族旅行
10/10
Kenneth
1 泊旅行
4/10
First room we were given had not been cleaned. Beer cans all over, dirty room. Second room had holes in the flooring. 3rd room was clean. All 3 rooms had an old dirty red couch. It was gross. Don’t stay in this hotel. We have stayed in many Hawthorn hotels. This was terrible and disgusting
Jill
1 泊旅行
10/10
September
1 泊旅行
10/10
Jeanie
1 泊の友人との旅行
10/10
David
1 泊旅行
10/10
Room was clean, very quiet, great breakfast the only problem was the toiletries had to ask for more toilet paper and didnt have any hand soap or body wash in the room! Otherwise it would be a perfect 10!
Abigail
2 泊の家族旅行
4/10
Dirty, room smelled like food. Stove had burnt on food. Asked for towels and was told there was no housekeeping anymore. It was 4:30 pm. Drain in the bathtub was clogged.
Paola
1 泊の家族旅行
6/10
I liked the roominess of the room however there was stuff splashed on the wall between the beds mirror still had tooth paste splatter on it the toilet paper roll holder was filled with dust. The people above us rolled in there chair across the floor for hours!! Till 2 am! Guests were rude fighting with customer service. Pool was extremely over chlorinated!! I asked for room service on Saturday morning for fresh towels and trash to be emptied and a sweep due to food being on floor came back late afternoon nothing was touched. The night front desk lady was very respectful! Nice girl helped us with politeness!! Day time front desk ladies rude as hell!!
Christopher
2 泊の家族旅行
2/10
We booked a suite they did not have it available at the time of check-in. Their elevator was broken and only one employee was able to bang it just right and get it to work. I use a wheelchair and was then promised a first floor room and then told oh sorry we don’t have that room available. We had to cancel our reservation and go elsewhere. Because their elevator was not operational and couldn’t accommodate our party in the selected room type.