While walking in you’re greeted at a nice clean lobby. As soon as you go up to the other floors, they reek of cigarette smoke and mold. The room was dirty. The toilet had mold, there was a bucket of water under the sink overflowing, and unknown black/brown substances on the walls. We left immediately. Still waiting for our refund.
Nathan
Nathan、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月10日
Linda
Linda、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月8日
Dad's Weekend
Great location for a downstate stay
Frank
Frank、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月3日
On-line is great until you have a problem
Check-in seemed fine but at check out the morning clerk asked if I had paid cash. I said no I paid Hotels.com and she said the check-in was messed up but I was OK, there would be no further charges. While driving home I got a text from my card saying I had been charged an extra $82. I called the hotel when I got home and they said they could not help us and we should call hotels.com. Thank goodness I asked her for the number because it is IMPOSSIBLE to find a customer service number on hotels.com. They only have FAQ and other unhelpful info. They have no chat or other way to get help for a new problem not in the FAQ. I called the number I got from the hotel and 2 reps worked on the issue for 30 while I waited on hold. Finally they said credit would be issued from the hotel and it could take 3 days. Notice how charges go right through but credits don't? 30 hours later I am waiting for the credit to appear. I am not sure I will be using hotels.com because they hide the reps from you on their web site. If you have a problem you could be stuck with no human who cares at all.
Charles
Charles、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月28日
Connie
Connie、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月27日
Abe
Abe、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月20日
Amber
Amber、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月18日
Hannah
Hannah、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月4日
Celestina
Celestina、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月1日
TIFFANY
TIFFANY、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月1日
TIFFANY
TIFFANY、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月28日
The hotel was ok. Room not clean. Found food from previous guest in room. Found wrappers in pull-out couch. Stains on ceilings and walls. Casino and bar closed without any previous notice. Dirty hallway carpets. Pool was minimal. Breakfast was ok but not great.
Alicia
Alicia、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月28日
liane
liane、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月27日
Bed bugs
I stayed for 1 night and woke up the next day with bug bites. I called and the manager wasn’t in so I told the receptionist what room I was in and not to let anybody stay in that room because it has bed bugs. I called again the next day and the manager still was not in. Told the receptionist what happened and she said other people stayed in the room and didn’t say anything as if I was lying. I told her I called the day before to let them know so why would they put more guest in that room? It’s costing me way more money to try and get rid of these things than it would have been to just stay at a better hotel. It’s been a nightmare for me and my children who started getting bit after I returned home to them with these things. DO NOT STAY HERE
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月22日
GERALD
GERALD、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月21日
Mad and disapponinted
The bar was closed due to no staff. The outlets in the bathroom did not work. The outlet in the bedroom was hanging off the wall. There was mold growing on the bathtub and all over the shower curtain. The toilet was filthy and wouldnt flush. Orange juice in am was spoiled. HORRIBLE STAY!!!
mellissa
mellissa、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月18日
Breakfast was wonderful!!
Cheryl
Cheryl、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月9日
King Bed room was spacious and clean. Located just off the interstate.
Frank
Frank、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月3日
Karla
Karla、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月30日
Stacey
Stacey、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月23日
Front desk people were rude. I wss unable to get a receipt since the room was booked through Expedia. Dead flies in cafe area. Parking area not well lit. Would definitely not stay here again