6/10 (良い)
2022年8月7日
Not terrible, but housekeeping is an issue
My stay was overall enjoyable. However there were some things that needed improvement. I understand we live in world that is different than it was before 2020. I was there for 5 nights and housekeeping never set foot in my room despite 3 requests. We had to go to the front desk to get towels. We weren’t the only ones as people started to put trash and towels in the hallway. I included pictures. This constantly having to ask for towels really bogged down the front desk staff who were always kind and accommodating. Eddie and River were amazing. At checkout Brenda took care of me so fast and efficiently despite being berated and chewed out by an absolute Karen in front of me. Brenda was everything an employee should be and represented her company very well.
The pool is great and the grounds are extremely clean. I honestly feel that they have a better beach access than the Westin down the street. There are added charges of $20/day they don’t tell you about until you arrive. The bikes for rent were in need of maintenance, but in overall acceptable condition. The housekeeping issue was an annoyance, but it did not reflect my entire stay. That being said, I would explore other properties before choosing this one again. I only expect basic housekeeping of take out the trash and towels and leave me with fresh ones. It was too much money spent to not receive that very basic service.
Matthew、5 泊の家族旅行
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