Good AND clean. Good could be better. Restaurant schedules were not the Best.
Joel
Joel、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 22 日
Richard
Richard、6 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 12 日
Curtesy and politeness was great when staff was directly addressed but staff was not saying hi when passing by this is free makes a long way. The number of free activities were good as well as entertainments. Show at the show room on the second floor should have tables instead would permit to guest to enjoy the show as well as have a drink. Towels should be to the number of guests in the room, shampoo should be different than hand wash. Things can be improved but all in all it was good not excellent but good.
Brian
Brian、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 12 日
Monica Tatiana Reyes
Monica Tatiana Reyes、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 12 日
Beautiful property, gorgeous beach good food. But the staff makes it really hard to enjoy your stay. They’re fixated on enforcing the rules and they’re very black-and-white and they’re thinking. For instance, they don’t give you more than one beach towel per day. Even if it’s pouring rain, how our guests supposed to dry and swim, if the towels are soaked from the rain. They have so many rules and are very stubborn about it. The resort is not focussed on making it a pleasant experience.
Giselle Herrera
Giselle Herrera、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 12 日
The resort is beautiful, food is great, beach amazing HOWEVER our staff ruin the good vibe!!!!… the RULE!!!!! The staff is stiff and fixated on enforcing the black and white rules
For instance: they would only give you one swim towel per day, they wouldn’t want to change the towel for us it even if it rained allllll day! We are there to swim!!! One towel is not enough! without sun! staff is stubborn and would not allow reasoning! So we had to air dry as there is not way for guests to dry towels!
Another thing, a cousin came over to say hello, and they wouldnt let us have a visit in the lobby, because the rule is only guest can set foot in the property! Even the lobby. They were on our backs to get off the lobby and have the visit on the side of road! Again! This resort is not focused on how to make the stay for guests enjoyable. They are fixated on the rules!
Wouldn’t recommend this place, even though it was a beautiful resort. :(
MARLENE
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 11 日
The staff are nice and the housekeeping is excellent! The bed is comfortable. The room is bare bones and there is only one pool which would be fine except they kept having very loud kids activities so you couldn’t really enjoy the pool or poolside.
Jeannie
Jeannie、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 10 日
The employees were wonderful. My family had a great time. Loved the food. The guys making drinks were great!!! Staff at pool were happy! Thanks again!
Matthew Philip
Matthew Philip、7 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 8 日
Wonderful hotel for a quiet vacation with the family. Pool was nice and beach beautiful, even though it was damaged by a recent storm. Entertainment was alright but not a huge choice or variety of shows. It is geared more towards the quiet crowd rather than the party crowd.The buffet was delicious and always had a wide variety of dishes available. Restaurants were good but nothing out of this world. Staff was friendly and accommodating, but we disliked the timeshare/VIP pushiness and that areas were designated for those people only. Feels divisive in my opinion. If we are dropping that much money on a vacation as it is, guests should all be treated well and not like some are better than others. If you were not willing to pay a lot of money into a time share and are not one of the VIP folks that had a show in their lounge nightly, there wasn’t much to do but if you like a quiet, relaxing vacation and early bed time you’ll like this resort.
Anita
Anita、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 3 月 6 日
The property was exactly what we thought it would be as far as looks! The beach and pool were the best parts of the resort. Unfortunately we had terrible customer service from the time we arrived to the time we departed. There was transportation from airport to resort advertised on the booking. When I called to schedule I was told three different things by three different people. Upon arrival to Mexico, we had to find our own transportation to the resort. When attempting to book it for departure back to the airport we were told they didn’t even have a shuttle. Strange thing was, as we were in our own transportation back to the airport we saw a large shuttle in front of us with big words VIVA AZTECA. So that was clearly a lie. Staff was rude and not accommodating. The restaurants were less than great. We were expecting much better cuisine quality. Overall I would not recommend this specific resort to anyone I know!
Mikayla Jane
Mikayla Jane、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 26 日
We loved the service and the bar tenders, Jose and Sergio especially looked after us,,,
Donald
Donald、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 2 月 24 日
Hunter
Hunter、8 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 2 月 22 日
Beach- rocky beach due to issues with beach being corroded
No bar service on the beach- no bar next to beach
No playground for kids- we travel with family and small kids
Food was good
Mexican restaurant- they forgot to notify us about reservations
Otherwise , staff was great
Barbara
Barbara、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 19 日
This was our second time and glad we returned. We enjoy the buffet, particularly their fresh fruit, home made bread, seafood options particularly tuna steaks on BBQ night, and little desserts and ice cream. It is nice there are no resevations required now for the restaurants. Snack bar and drinks by the pool is great. I wish they had chips more than one time to go with the guacamole.
Room had comfy beds, good hot water and nice garden view. WiFi was not strong enough at night to watch a movie but good for emails etc. Some noise from room above when they moved furniture.
I have to say the leaf blower starting at 7am has got to go. Terrible sound when you are trying to enjoy the morning peace. I mentioned it to the front desk.
Friendly staff always.
Love the chaise loungers facing the ocean. The whole beach that was a volleyball court has washed away. You can still walk up and down the beach easily, and see great sunrises. I would go back again!
Courtney
Courtney、6 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 2 月 16 日
The staff were wonderful. Food was good, small and layed back. Only drawback was beach erosion, but thats mother natures fault not the hotel.
Dorothy J
Dorothy J、10 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 14 日
MICHELLE ANN
MICHELLE ANN、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 13 日
Elisa Bini in guest services made our visit very special again this year. We will be back. The Bamboo restaurant was our favorite and Manuel was our waiter for a number of nights. He did a great job and was very friendly! Well done.
William Howard Nedde
William Howard Nedde、14 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 2 月 10 日
Nice property with beautiful scenery. Wide palm lined beach area - however, erosion near water. We enjoyed 5 nights at this resort. We went to the Maya as well. We liked things at both resorts. The restaurants had decent food but the buffet and pool buffet food was not good. The only time it was decent is when they had the grills set up and were grilling chicken . Overall it was a nice place but food could be better.
Melissa
Melissa、5 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 9 日
It was my girlfriend and I first time in Mexico and we decided to stay at viva Azteca. Needless to say we throughly enjoyed our entire stay and didn’t have any complaints. Will definitely be coming back and would highly recommend the resort to others. Viva Mexico!
Brian Scott
Brian Scott、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 2 月 5 日
Curtis
Curtis、9 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 31 日
Endroit parfait pour relaxer! Le personnel était vraiment sympathique et à tout fait pour que nous nous sentions bien. Excellent café matinal et bonne bouffe.
Marie-Eve
Marie-Eve、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 18 日
ika
ika、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 1 月 14 日
i didn't like it that they dont have hamburgers after 00:00
Martin
Martin、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 11 日
The employees are very kind, helpful and always smiling. The food is ok; perhaps a little revamp is needed. The entire resort is so clean. The beach is amazing in January. The weather is perfect. I will definitely come again in January only. I really enjoyed my stay.