Upon checking in, i paid to upgrade our room. Later on in the evening, as our children were sleeping, our toilet began to flood for no apparent reason. We had to wait until the next morning for maintenance to snake the pipe. Didnt make a big deal about it. Proceeded to try to just go to bed, to realize that our bed was either just completely worn out or broken. With our children sleeping already, we tried to get some sleep. There were notes taken on our room both the night before and the following morning for management. After only getting 3 hrs of sleep because the weight of my wife, who is half my size (125 lbs), was causing the mattress to sink so much that it was actually pulling me towards her. We did try to switch sides but that side of the bed provided absolutely no support to my body. I requested a refund the morning after at which time i was told i needed to contact expedia. I contacted expedia just for expedia to tell me that the hotel needed to confirm everything. Management then tried to say that the bed wasnt like that before we stayed there. Which couldnt have been further from the truth.
Im not sure if they truly believed that i would be somebody to just accept that crap based off appearance or if they truly think that they're smarter than me as they attempted to spin accountability around. I hold a near doctorate in business, run the analytics department for my company, and have 20 years of business experience.
This was poor business. Simply put.