K+K パレス ホテル, ウィーン

The hotel was very nice and clean. The customer service leaves a little to be desired. We arrived after a long international flight and we got there 2 hours before check-in time. We asked to check in earlier if the room was ready. It was indeed all read but because we checked in early, they charged us an additional 25 Euros. I can understand if they had to make up the room special but it was already ready. This seemed rude and off putting to us. Also, we could connect to the internet anywhere in the hotel except for our room. We would connect in the hall and the minute we went into our room, it disconnected. This was very inconvenient for work purposes. The front desk staff, although efficient...was not very polite and friendly overall.

This is a nice property on the fringe of the city centre - it’s an easy and pleasant walk into the centre. And, it’s about only 5/600m from a Metro Station which opens up the whole Underground network. We had an Executive room which overlooked a park opposite - a pleasant view with the subdued sounds of children playing. Many good quality dining options abound within walking distance of the hotel and also there are two small supermarket type shops very close by. The room met our expectations, the staff were helpful and friendly, the breakfast wide ranging and good. We would easily stay here again.

Breakfast is very average and expensive for what is on offer. Sparkling wine no longer served you have the impression that cost cutting and inflation of prices is the order of the day. Plenty of good restaurants nearby for breakfast and dinner. The hotel is in a good location and has excellent friendly and efficient staff. The room was a good size and well maintained.

Excellent hotel and staff. Delicious breakfast provided. Thoroughly enjoyed our stay at this hotel which was conveniently located.

Nice clean hotel within easy walking distance to the city center. Small room but good value for location.