My room smelled of cigarettes and the tv inside the bedroom did not work. Housekeeping did not come to pickup trash or ask if new towels were needed. The shampoo bottle was empty and I did not receive a new one when requested.
宿泊されたお客様
3 泊旅行
6/10
The beds were comfortable and the room was quiet. Upon arrival we were early and asked to check in early around 12. The staff stated that house keeping was cleaning rooms and getting them ready and would call me when the room was ready due to me being a valued Hilton member. Check in is at 3pm and I never received a call before hand stating my room was ready. We waited until check in time and came and checked in and the room was still not ready. My party of 6 had to wait in the lobby for over and hour with 4 other families who’s room was not ready as well. This stay was not timely or professional. We had a 13 hour drive and just wanted to unpack and relax!
Kimberly
1 泊の家族旅行
6/10
The hotel needs renovation. The room was ok, with a separated kitchen and bedroom. However, the sofa needed to be clean. Good breakfast!
Pablo
5 泊の出張
8/10
Minor repair. Ants to window sill. Breakfast was not refilled after 0935 approximately The front desk Annie/betty , I apologize for the forgetfulness of the name , she was there when we came back from a late dinner and when we went to eat breakfast. She still had a pleasant conversation and a smile. I would be very tired. She deserves a raise and / or a promotion. Not many will be that way. She made the checking in and out easy. That makes a person want to return
Bernadette
1 泊の家族旅行
2/10
Lionel
1 泊旅行
8/10
good experience
Steven
4 泊の出張
10/10
Homewood suites by hilton has become my new favorite home away from home. Me and my kids enjoyed the king suite.
Ashley
3 泊の家族旅行
8/10
宿泊されたお客様
2 泊旅行
8/10
Carla
3 泊の家族旅行
10/10
Elizabeth
1 泊の友人との旅行
10/10
宿泊されたお客様
1 泊の家族旅行
8/10
San
3 泊旅行
10/10
DeShonda
2 泊旅行
6/10
The continental breakfast was one of the worst I have experienced in my travels. No waffles, no pancakes, no choices of juices, milk a day from expiring, eggs not real, cereal was not the freshest, no fruit. Overall two thumbs down.