We had a leak in our bathroom on the first night, the hotel could not provide us with an alternative room/maintenance were unable to come until the next day. We agreed upon a refund for the night upon departure. The hotel informed us upon departure we had to do this through hotels.com. I have since contacted the hotel through hotels.com and they cannot contact them this service is unacceptable and puts downer on a trip we otherwise generally enjoyed
宿泊されたお客様
3 泊旅行
8/10
Scott Alan
2 泊の家族旅行
6/10
Check in was poor staff was not tentative more interested in chatting between themselves. Had two guests waiting. Room was okay bit dated. Breakfast was average. Service was okay. Checkout no receptionist no choice tried self checkout machine. Seem to work.
Vincent
1 泊の出張
8/10
The Spa area looking very nice refurb of the
John
1 泊の出張
8/10
Miles
1 泊旅行
8/10
A bit tricky to find but a nice hotel. The pool was great although quite small.
I took the option to walk to the local brewery for dinner which was great although you fo walk along a busy road.
Would stay again.
James
1 泊の出張
6/10
Booked breakfast both days.
Very disappointed with the food not being available. The containers were not being replenished and guests had to wait for them to be topped up .
Both days we had the problem and had to eat only what was available, spoiling the experience.
Nigel
2 泊旅行
8/10
Harvey
1 泊旅行
10/10
David
4 泊の出張
8/10
My stay just Like all my other stays at this hotel have been Good apart from a few things which I tend to mention face to face with staff The new Floor which has been finished in the Spa Gym entrance area FANTASTIC
John
2 泊の出張
6/10
Service in restaurant was not good. Table cleared while some were still eating. Choice at breakfast very limited especially continental. No a/c and room very hot.
Aileen
1 泊の友人との旅行
6/10
Firstly the positives, bar staff and young glass collector were lovely. The food was tasty, although it was just good pub grub.
The not quite so positives. Turned on the air conditioner (positioned above the bed) and we were covered in black dust, which stained the duvet when we tried to brush it off. Secondly unable to order room service or book into the empty restaurant due to lack of staff as there were two functions. Everyone who wanted to eat were herded into the bar.
As this was a cheap last minute night away we just got on with it without a fuss. Not sure I would return though.
Juden
1 泊旅行
6/10
GOOD POINTS
Spacious room
Comfortable double bed and chair bed
Safety deposit box
Ironing board/iron
Modern room/bathroom
Large dressing table/desk
Tv
Friendly staff
NOT SO GOOD POINTS
Road noise
2 mugs for 3 people
2 towels for 3 people
Minimum tea/coffee/milk (reception brought us more)
4 Electric sockets don’t work by bed (reception brought extension cord for husbands cpap machine)
Burnt kettle (reception replaced)
Dripping tap bathroom sink
Outside area needs tlc
Nicola
1 泊の家族旅行
10/10
Paul
1 泊旅行
10/10
Farai
1 泊旅行
6/10
C J
1 泊の出張
10/10
Very clean and cosy room, brilliant breakfast options, nice little walk around the property with decent views
dipak
2 泊旅行
10/10
Oliver
1 泊旅行
4/10
Meg
1 泊旅行
10/10
Good location. Easy check in. Nice staff. Lovely pool facilities. Bit of wear and tear on the hotel but it was a nice stay. 10 mins drive from town
Sarah
1 泊の家族旅行
8/10
Margaret
1 泊旅行
2/10
No house keeping
ian
2 泊旅行
6/10
It was adequate for what we needed, stayed here many times never offered an upgraded room 🙁