Checked in around 6 pm, tried to shower and had no hot water, called the desk. The desk stayed the manager was looking into it and would call me back, never heard anything. Got up at 3am still no hot water, couldn't shower for morning meeting. Hotel had no answers and billed me full price. Not happy at all.
宿泊されたお客様
1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月27日
When I arrived I called downstairs to ask what time the pool closes only to be told the pool was not open due to construction. Before I booked my trip on Expedia I checked the website to see if the pool was closed. I did this because this was my birthday weekend and all i wanted to do was go swimming for my birthday. I went to wash my hands so that I could eat dinner and the sink was stopped up. I picked up the phone to call downstairs but it didn't work so I went to the desk where I spoke to Rose she was very nice and moved me to another room. In that room I went to wash my hands again so that I could have dinner and again the sink was stopped up. I called the front desk again speaking to Rose who said she was coming right up. She did come right up and saw it was stopped up and that the toilet seat looked disgusting. She said she would move me again and that she would check the room to make sure the sink was working properly and I asked her to make sure the toilet seat was decent. She came back apologized and gave us the key to another room and stated she checked the sink and toilet seat and everything was fine. On the third room everything was in fact fine but we did have to go to the front desk to ask for a remote control for the television and tissueand the room had alot of flie This was my second stay at this hotel. The first stay was in September 2024 that stay was great and thats why I choose this hotel to spend my birthday weekend.
markita
markita、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月20日
We got there early and they provided us with a room to change in to go swim , and then let us in to our room early! Super sweet people
Rebekah
Rebekah、1 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月13日
宿泊されたお客様
3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月13日
I travel all over the state for work and once a month typically I have to spend the night overnight on a work trip. I've been doing this job over two years now and dread my overnight trip every month because I have a hard time falling and staying asleep because hotel beds are so hard and uncomfortable. I try a new hotel every month to try to find something better and while I have found some less bad than others none were good or what I would consider comfortable.
But I decided to try out this hotel and I am not exaggerating it was one of the best night's sleep of my life, definitely the best sleep I have ever been able to get at a hotel. The mattress was amazing. It was as good, possibly better than my own mattress. I slept like a baby.
The hotel was clean and quiet inside. I still give 5 stars but it is as close to the interstate as you can get without being on it and the traffic is loud but with the air conditioner on inside I couldn't really hear it. The hotel was just completely remodeled.
Staff was extremely kind and went over the top. I asked the front desk lady what kind of mattress it was specifically and she didn't know but a few hours after I checked out she called me let me know she looked into it and asked management since I liked the bed so well and told me the website I could look for the mattress but my phone cut out when she told me so I couldn't hear her when she was telling me the name of the site :(. I was just impressed that she cared to look into it
Miranda
Miranda、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月10日
It was easy and convenient as well as clean and safe
douglas
douglas、2 泊の出張
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月8日
There was renovation going on so work materials were around. Our room keys had to be replaced a few times because they weren’t working and stopped working. I think they said that the pool was unavailable as well as the exercise room. Breakfast buffet was free but sparse. Snacks are ridiculously overpriced. Room was great though. Comfortable bed. Clean.
nancy
nancy、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月4日
Jessica
Jessica、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月25日
The computers were down when we arrived after midnight (and stayed down until we checked out the next morning) but the staff was friendly and did their best. The lobby is under construction so it was a little chaotic. Room was comfortable with all the amenities.
Jennifer
Jennifer、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月23日
Linda
Linda、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月18日
Excellent staff
Derek
Derek、1 泊旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月15日
Hotel has balcony rooms and indoor pool free parking close to hard rock casino in Gary.
Denise
Denise、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月5日
Angela
Angela、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月26日
Michelle
Michelle、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月24日
Rachel
Rachel、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年7月22日
Property under construction property is dirty. The rooms are fine and clean, but the lobby is extremely dirty and the smell of constructions and paint. The staff is very helpful.
Menashe
Menashe、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月17日
Keith
Keith、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年7月15日
James
James、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月14日
Darcy
Darcy、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月13日
Hotel wain a great location and nice and quiet. Breakfast was a problem during their renovation.