The firs at the hotel was going okay check in was fast, (7/3 was check in) we got settled and was exploring the hotel once we got ready to eat dinner we decided to eat on the property at Bistro well that wasn’t a good idea it was a roach crawling while we waited for our burgers I notified the server and she then notified the manager older African American Woman who did absolutely nothing at all ……. We left the restaurant and went to turn in for the room and once we got settled there was this horrible mold smell coming out of the bathroom my mother was with us her and my wife got a instant headache… I have a few pictures of the crack and molding… this was our first time staying at a Hilton hotel we will never stay again. It’s suppose to be a nice hotel however it wasn’t and for the price of two nights for a “Resort “ it was literally just a pool and hot tub nothing special that I seen or experienced
Tyeka
2 泊の家族旅行
8/10
Kenneth
1 泊旅行
8/10
Elizabeth at the desk was awesome. We told her of our trials and tribulations on the trip there and she arranged for a higher room with a better view. The restaurant was good.
Raymond
1 泊旅行
10/10
Danny
1 泊旅行
10/10
Teresa
3 泊の家族旅行
10/10
The trip was for my birthday and everything I needed was available to not need to leave the property.
Eric
1 泊旅行
10/10
Staff was very friendly, respectful and welcoming. When we arrived there was a line for check in at the front desk as the system was running a bit slow, the staff was very apologetic and even after encountering very rude and unpleasant guest they stay respectful, friendly and welcoming with them and everyone. Anytime we asked a question or needed anything staff was very prompt. When we walked out/in for any reason we were greeted and or told to have a great time, goodnight/good morning etc.
I would say when you check out make sure to get your final bill and review in person, i had an additional charge and had to call and took a while to get through. Although when i did Rueben was so helpful and helped get that charged reversed and if i had any questions or concerns i could call back.
Eric was the valet and was amazing! And Mia was our waitress during breakfast and was so pleasant. I unfortunately can’t remember every staff members name but they’re all so kind, respectful and so welcoming!
definitely coming back!
Cristina
2 泊の家族旅行
6/10
Room was really small. Bathroom so small you have to get all the way in before you can shut door. Elevators really slow. Bathroom sink water barely runs. Ac worked sometimes. Room
Smelt like
Mildew from the first day
Jeffrey
2 泊の家族旅行
10/10
Donovan
1 泊の家族旅行
10/10
Penny
1 泊の家族旅行
10/10
Matthew
2 泊の家族旅行
10/10
Clean friendly staff fun pool good times
Robert
1 泊の友人との旅行
10/10
Elizabeth
1 泊旅行
8/10
We will definitely stay here again next time we visit Galveston. The front desk, pool, cleaning staff were all great. Very friendly and fast service. The only bad service we received was when we tried to stop by the 5400 bistro for breakfast we ended up leaving after sitting for 15 minutes with no service. The room was really nice, clean and spacious. The sofa-bed bed was not comfortable but our 6 and 2 year old still slept there even though during the day they were on our bed. The king mattress was good but the pillows were way too soft. Your head sinks in. If that's your preference then great. I'll still stay here and just bring my own pillows. Overall my 6 year old gave it a 4.5 out of 5 stars and I agree. Great for a weekend with your special someone and great for a weekend with your family.
Liza
2 泊の家族旅行
8/10
It was great!!
Sergio
1 泊の家族旅行
8/10
Cecilie
2 泊の家族旅行
10/10
Amazing Hotel loved it
Florinda
1 泊の家族旅行
10/10
First class best treatment to us seniors, from the beginning, arrived valet ,front desk personnel, housekeeping, restaurant, the bar at pool excellent service, love this hotel, will definitely be back!thank them for there hospitality n service!
Edward
2 泊の恋人との旅行
8/10
I loved the hotel, but there was too much construction going on in the lobby, which left a very small space for guests.
wauna
2 泊旅行
10/10
Good
Bobby
1 泊の恋人との旅行
8/10
Easy walk to the beach and the pool was heated which my kids loved.
Kristi
2 泊の家族旅行
8/10
The area around the property is less than desirable.