False advertising, the hotel is dirty, smells like pure bleach and cigarettes all around the rooms. Everything including all the counters were dirty in my room. Curtains and blinds were broken into pieces, toilet and bed had stains on them. This was so bad I checked out within 2 hours of being there
Brodrick
Brodrick、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年3月23日
Not as pictured
This hotel is old and the pictures are deceiving. The carpets are heavily stained and need to be pulled up. The tub in the bathroom is rusty and there was tissue in the vents. There are stains all over the walls and fabric bed rails(I think that's what it's called). The elevator stopped working, and the pool area wasn't working properly. After checking the sheets and looking for bedbugs, I can say at least the sheets appeared to be clean. There were also a few roaches that came out of hiding, and that was it!! We IMMEDIATELY gathered our bags after shaking them out and left. I will say the staff was friendly, and they do serve breakfast, but we didn't eat it. I politely let the front desk know and she said she would let someone know about the issues. I only need the room to rest before hitting the road to continue our travels. I definitely wish I'd read the Google reviews and not the ones on hotels.com. I guess you get what you pay for!!
Shanique
Shanique、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年3月22日
Rocio
Rocio、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年3月18日
Anabel
Anabel、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025年3月18日
Christian
Christian、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年3月17日
Eduardo
Eduardo、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年3月17日
Misleading sale of a hotel brand that is not
Hotels.com sold me a Sonesta Essential - and the actual hotel is NOT a Sonesta - This is misleading and is a fraud - you can't sale anyone a hotel with a brand that implies a level of quality and then us had to find out that it is not actually a Sonesta affiliated hotel. I will seek advice on our rights - My group was of 15 people with 7 rooms and everyone had complaints.
Siudy
Siudy、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年3月15日
Allyisa
Allyisa、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年3月14日
The pricing is good it used to be a different hotel. It is dated and could use some TLC but it was fine for one night.
Bliss
Bliss、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025年3月13日
It can get better
Elizabeth
Elizabeth、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025年3月10日
LaCole
LaCole、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年3月8日
Bad experience with this hotel. Room smelled bad as soon as we walked in. The hotel does not even have the name outside. Pictures are not even close to what you get. Roach was killed on wall and it seems its been there for a while.give it a 1 star because there is no 0. Staff was not friendly when we checked in.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年3月5日
Good
Room was nice and clean. It was just right for the price.
Kathy
Kathy、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025年3月5日
No pool and busted pipe.
We came for the indoor swimming pool. I had even called but when we got there the pool was closed. Friday night where our room was, there was a pool of water on the floor and the ceiling tile broke through and was on the floor. No water that night. The next morning we had water but it was freezing. We still couldn't take a shower that day. It made the trip pretty aggravating because we had went to the ocean and had salt water and sands on us.
I was wished we could have been able to have water in the room and other than the pipe busting right outside our room and the loud fan the at our door, it was a good trip.
Jeannie
Jeannie、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年2月24日
Front desk person was attentive and friendly. Breakfast was okay but eggs were lukewarm. If you need a shuttle keep calling. The phone isn't always answered. The shuttle driver was great.