2/10 (不満)
2025 年 7 月 10 日
Same day check in
During our most recent road trip, we decided to stop in St. George to get a few hours of sleep before hitting the road in the morning. We used Hotels.Com to book our stay and, since it was after midnight, the option to book same day was not available. I booked my stay for 07/04 and when we tried to check in, the front desk told us he couldn’t check us in because our reservation was for the next day. It was 1am and we were exhausted, we asked for an “early” check in even if there was an additional cost and he said that, if it was 4am maybe he could do it. Zero empathy or willingness to help! We had to pay for a night just to get some sleep. Horrible customer service! Wouldn’t recommend. The fact that there was no intention to help and just said: call hotel.com shows the poor customer service they have.
Vanessa
Vanessa、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ