Helpful and kind staff, comfortable beds and room and perfect location to see sights and rest in between with kids. Rooms were quiet at night, which was surprising being right in the middle of the city and city life.
Jessica
3 泊の家族旅行
4/10
Mahdi
2 泊旅行
2/10
Rochelle
3 泊旅行
10/10
The stay was fine. Stay was $200 more than receipt, apparently it's $100 deposit per day. Wasn't aware. Great stay other than that
Victor
2 泊の家族旅行
10/10
Divino
4 泊の家族旅行
8/10
james
3 泊の出張
6/10
Mary
3 泊旅行
8/10
Hotel was convenient and rooms were good. Valet parking works but factor in the $$ as it is a separate charge.
宿泊されたお客様
2 泊の家族旅行
6/10
The rooms were spacious and comfortable, but cleanliness was a concern—there were even spider webs in some areas. On the bright side, the housekeeping team was responsive and promptly addressed the issue. Unfortunately, the front desk staff were quite unhelpful and seemed indifferent to guest concerns. Overall, the service was lacking and didn’t meet expectations.
Alok
3 泊の家族旅行
10/10
great time. only did mot like the elevators!!
Lisa
3 泊の家族旅行
10/10
david
4 泊の出張
10/10
Flaviano
2 泊旅行
10/10
Catara
1 泊の家族旅行
10/10
Pedro Daniel
1 泊旅行
10/10
David
1 泊の家族旅行
10/10
Excellent from start to finish…Valet was friendly and efficient…Celia (hope I got your name right :/..) super friendly and helpful getting our room ready a bit early for her prom preps….room great and clean. Check in and out quick and efficient. Good room value for prime Chicago location. Overall, I’ve stayed at hotels worldwide and put this one at the top.
Greg
1 泊の家族旅行
10/10
Radhika
2 泊旅行
6/10
The location of the hotel was great and the bell and front door staff were so kind. However, we probably won’t stay here again for a few reasons. 1) there were too few people working the front desk so it was incredibly slow; 2) the wall are paper thin so we heard everything next door. Didn’t help that our neighbors were up playing music and banging on doors until 2-4am (we did call the front when they were banging at 4am and the hotel handled it quickly); 3) they didn’t have our room for us when we got there even though we had paid. I am not sure what the mix up was but we eventually got it after much back and for. They had to take it from another guest who was checking in later so not sure what happened with that guest; 4) we got a late checkout (which was great) but had to get our keys adjust 3 times and even then we couldn’t get into the room when we were trying to leave. Security had to eventually let us in. 5) takes a while to go up/down the 2 elevators when it’s busy (they eventually opened up service elevator since the wait was so long one of these times)
宿泊されたお客様
3 泊の友人との旅行
2/10
It was the worst the service and the cleaning was awful
Andrea
1 泊の家族旅行
8/10
Suite was nice but sacrificed queen beds for full to have it. Customer service exceptional, especially valet. Bathtub could use attention (hard water stains down to drain - from drip? - & mildew at overflow). Fabric sofa seemed dated. Other guests left trash outside their doors that was not picked up in a timely manner and bad odor in hall.