Beautiful hotel. Great location. Attentive and courteous staff. Hotel bar was nice and energetic but not over the top. Good munchies at the bar. Director of Guest Services, Tim Muhsen was very attentive and helpful. Will definitely stay with Fairmont again
宿泊されたお客様
1 泊旅行
10/10
Very nice hotel in a great area. Walkable to millineum park, lots of great food and taxis were easy to get. The staff was great, we enjoyed room service and the view from our room was great. My only complaint is the AC didn’t run very cold. It was mild weather (70-80 degrees) but hotter weather and it would’ve been more troublesome for us.
Kendra
3 泊の家族旅行
8/10
Yvonne
3 泊の出張
2/10
The worst check in I've ever had in Chicago the manager was very very rude on 6/7/2025, I will never stay there again!
racquel
1 泊の友人との旅行
6/10
Service was off from start to finish. Check in was awkward and unfriendly, bar staff were gossipy and comparing to one another and housekeeping came in before I could answer the door to say we were still in the room. Not the Fairmont experience I’d anticipated. Bed was comfortable, rooms were quiet, but the atmosphere was really not great.
宿泊されたお客様
1 泊旅行
10/10
Guinevere
1 泊旅行
10/10
Isabella
3 泊旅行
10/10
Hallie
4 泊の家族旅行
8/10
This is a lovely property; the only failings were at the margins between 4 and 5 star service. The two examples I can offer are that I left a plate of leftover food outside our room mid-evening and in the morning it was still there. A five star hotel would have removed it. The other example is that I had gone down to the front desk to ask for shaving kits. They said it would be up in 15 minutes. As it got later into the evening, I put the do not disturb sign on the door and got ready to go to bed. Housekeeping knocked on our door repeatedly and I answered it and took delivery of the shaving kits. I do not object to the 'delay' in delivering the kits, but at a five star hotel they would have placed them in a small bag and hung the bag on the doorknob so I could pick them up in the morning.
This are not 'big deal' items but they highlight the difference between four and five star service. Still, it is a lovely hotel with nice people and a nice restaurant and the room is bigger than lower-tier hotels so I would recommend it. Just moderate your expectations slightly.
宿泊されたお客様
2 泊の家族旅行
8/10
The hotel was a great place , great location,& very quiet. Definitely would stay here the next time I’m in the city .
Shawanda
3 泊旅行
6/10
The room needed updating. Wallpaper peeling in spots. Did not feel like it was worth the price.
Jenifer
3 泊旅行
8/10
Casey
2 泊の家族旅行
8/10
Ótima localização, limpo, rápido, organizado.
guilherme
1 泊の家族旅行
10/10
宿泊されたお客様
1 泊の友人との旅行
10/10
Larry
1 泊旅行
8/10
Marie
2 泊旅行
10/10
Sebastian
2 泊旅行
10/10
Amazing experience!! Beautiful hotel and wonderful service and rooms were very clean and spacious! Restaurant is delicious too