We needed an accessible room for a wheelchair and stated so on my reservation under special requests. When we checked in, the clerk said that I did not reserve an accessible room and I would have to wait until after 3pm, but they did another room on 5th floor. She gave me the keys to see which room would work best, we went to the "accessible room" which was not accessible at all, had a rusty bathtub, the only difference was it had a grab bar near the toilet in the bathroom, but could not get the wheelchair in there. The nonaccessible room was way better (and cleaner) even though we could not get the wheelchair in the bathroom, either.