I am so disappointed in the Embassy Suites in Austin. I booked a room for my wife for a week's stay at this hotel to visit her daughter, who is my step daughter. She happens to be mixed, and I love her dearly. Not that this matters to me, but it will be relevant later.
My wife goes to check in, and is met by the the night front desk manager, Diamond.
She is extremely kurt and very unfriendly. She then told my wife that she could not check in to the room since I made the reservation and that I had to be there. She would not agree to call me and get my approval. She said I should have made the reservation directly with the Hotel and NOT Hotels.com. She was extremely rude to my wife and basically said she would not let her check in.
So then my stepdaughter, who is half black came in. Diamond, if you haven't figured it out is also Black. As soon as my stepdaughter went up to the front desk, all of a sudden, Diamond puts on the charm and hospitality saying, well hello darling, don't you look beautiful and how can I help you sweetie. My wife then steps up to the counter, and Diamond knew she's been caught being a Racist Pig! My stepdaughter tells Diamond that this is her Mom, and ask her how we can solve this problem so her Mom can check into the room? In any event she is now allowed to check into room. However the room is dirty has a used condom under bed. Her room never was not cleaned for 2 days she was there even though she went to the front desk to tell them. 👎