This property at one time was probably a wonderful hotel but it desperately needs renovation. The worst thing was I booked a Lakeside view room, with an upgrade for the view. Well the view was great but it was interrupted by a disgustingly amount of large spiders in the window and on the side of the window. They were everywhere so I had to keep the curtains closed so I didn’t see them and as such couldn’t enjoy the view like I wanted to. This is horrible especially since my room was on the 16th floor! How does a nest of spiders get to the 16th floor of a concrete building? Anyway, I wanted to get compensated for the lack of view but they only took off $50 of dining for one day at least. The shower tiles looked dirty so I spread a towel
On the floor to take a shower. Also the room needs upgrading. The furniture was warped, water damage, old fixtures, the smoke detector wasn’t working (no light was visible that let you know that it was working. Very poor experience for a hotel that is a W and on Chicago, on the lake. Especially for the amount they charged for the room. We deserved more for our money.