2/10 Poor
Nov 22, 2024
Terrible experience
Drove 6 hrs to get here. Once we arrived and checked in I noticed they had me in a room with a single bed when I booked a 2 bed 2 months before. They told me there was nothing they could do because they over booked the hotel and couldn’t refund my money because we booked through hotels.com. No one bothered to call me throughout the day to tell me any of this and I guess they just thought them giving me a room at all would make us happy. I booked this 2 months prior there is absolutely no reason that should happen. On top of all of this another family in our group had to argue with the desk to even get in her room because her husband booked it in his name and again he was 6 hrs away, THEN one of our other rooms that we had in our grouped couldn’t get in their room at 11pm for over an hour because the card reader system just stopped working and there was no maintenance on property and of course the front desk didn’t know how to fix it so we had about 4 teenage girls (we were there for a cheer competition) in our room trying to get ready for bed and parents sitting in the hallway not being able to get in their room.
Zach
Zach, 2-night business trip
Verified Hotels.com guest review