One of the worst customer service experience I have had in years with hotels in general. Very rude front desk staff at check in and no idea how to manage my reservation with one confirmation number but 2 different rooms under 2 different names. Only one person to bring luggages and he was a break for a long time. I had to ask manager to find someone to bring all the luggages up which normally I would just do it myself but this time there were a lot and I was by myself with 4 kids. I don't recommend this place to anyone.
Babak
Babak、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月20日
Missed opportunity
This hotel doesn't honor VIP elite benefits although its registered as a hotels.com vip elite hotel. It only recognises IHG members. I would have picked another hotel if I had known otherwise. The hotel restaurant abaca is excellent.
宿泊されたお客様
1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月20日
Susanna
Susanna、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月17日
Lovely hotel. Great location
Very expensive parking fees and also extra local fees and tax.
Sheila
Sheila、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月17日
Jaime
Jaime、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月14日
Best service ever
Fantastic property but the real prize is the staff! Best experience I have had in years maybe ever. Every single staff member I engaged with over the phone or in person was incredible. To top this off my room was immaculate and stylish and the bedding was very comfortable. Thank you for a great stay!
Anna
Anna、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月9日
Joshua
Joshua、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月6日
Joseph W
Joseph W、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月5日
1st Thanksgiving family trip
We stayed here for 1 night to visit my sisters in the Bay Area. We had our 2 kids with us so staying at a hotel was non negotiable. I found this hotel which was close to fisherman’s wharf, pier 39, Ghirardelli, and across the street from Surisan! All walking distance which we didn’t mind. We rather walk than find parking! Service was amazing, I forgot her name but she used to be a preschool teacher if I remembered. She was amazing! Absolutely loved her. Stay was comfortable and highly recommend. Def will add another night next time! The next morning, we had breakfast at Abaca downstairs. They open from 7a-10a. IT. WAS. AMAZING. Their service was impeccable! Going back to that place as well! Thank you for your service. We will be back soon!
Jane
Jane、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月5日
Heather
Heather、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月3日
ok cool hotel
nice hotel in the right part of San Francisco, rooms fine, internet /wifi works, nice restaurant in the ground floor - overnight car parking was usd 70 per night - but SF are insane expensive
Rolf
Rolf、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月2日
Okay
The hotel is okay not excellent as the shower have only half food and was not a sliding close shower door so we had use with water splashing out to the restroom floor.
The free wine and free drinks were a plus. Great compliment
The restaurant was pricey for the amount of food on a plate.